Reports To: Store Team Leader

General Purpose

The primary responsibility of a Second (2nd) Assistant Team Leader is to assist the Store Team Leader in providing leadership and managing all processes of store operations to maximize store sales and profits. This position requires initiative, creativity and the ability to exercise independent judgment.

Skills

Model the Way Motivation Active listening

Coaching Training Open Communication

Guest Commitment Execution Verbal Communication

Merchandising Delegation Written Communication

Time Management Prioritizing Recruiting

Job Duties

GUEST EXPERIENCE

• Identifies and responds promptly to Guests needs.
• Ensures a consistent and fulfilling Guest experience.
• Establish and maintain relationships with Guests to increase sales growth and repeat visits through credit card, email and designer program.

TEAM

• Assists in Hiring, Training and the Development of a strong store team to provide an inviting, enjoyable, and fulfilling shopping experience to all Guests.
• Provides associate performance feedback to the Store Team Leader.
• Recognizes and celebrates performance that meets and exceeds company standards in partnership with the Store Team Leader.
• Promotes a fun, caring and safe work environment and holds store team accountable.
• Supports the Open Door Policy with all Team Members.
• Supports an open and professional environment of exchanging information..
• Communicates clearly and effectively both verbally and in written format and maintains the company’s confidentiality practices.
• Possess interpersonal skills.

OPERATIONS

• Assists in timely completion of all auditing procedures/paperwork review as outlined by the Operations Manual.
• Delivers store’s daily business goals and meets weekly sales goals as established by the Store Team Leader.
• Assists in carrying out promotional merchandising plans and maintains presentation standards as directed by the company.
• Works in partnership with the Store Team Leader to protect and maintain company assets and resources to include, but not limited to, cash control, inventory, product handling and physical facility to prevent theft.

Essential Qualifications

• High School diploma or equivalent.
• 1-3 years equivalent experience – retail preferred.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to attend and participate in meetings as required.
• Ability to work up to 40 hours per week, based upon the business needs of the store.
• Ability to work weekends, holidays and evenings.
• Ability to travel as required.
• Ability to handle and transport company funds daily to the bank location designated by Kirkland's Inc. Transportation of company funds will be conducted in a manner that does not place the funds in a vehicle with any non-Kirkland's Inc. person(s).

Physical Requirements

• Ability to lift and move 45 pounds or more on a regular basis.
• Ability to climb ladders
• Ability to lift and move bulky merchandise on a regular basis
• Ability to stoop, bend, climb and lift to stock and retrieve merchandise from stockroom and sales floor on a regular basis.