Occupations: General/Other: IT/Software Development;Systems Analysis - IT
Job Description:
Internship Title: IT Operations Center Intern
Work Location: Boca Raton, FL
Internship Summary:
The IT Operations Support Intern will support the IT Operations Center in data analysis, documentation and automation improvements to improve the quality and efficiency of IT service delivery.
Duties and Responsibilities:
1. Assists IT Operations in the delivery of reporting needs; involving data analysis, trending and representation for both continuous improvement and ad-hoc requests. 2. Prepares incident and problem reporting and trending analysis. 3. Audits data compliance with established standards, policies, procedures, and configuration guidelines. 4. Assists with process review, updates, documentation changes and implementation of new procedures. 5. Assists with executing, automating and testing routine operational processes.
Requirements:
Requirements:
Education:
• Minimum of two years of successfully completed college courses • Pursuing BS degree in Computer Science, Mathematics, or Engineering
Experience:
• Experience with any combination of the following programs highly preferred: o Sharepoint o Crystal Reports or Business Objects reporting writing o SQL, Unix or other scripting Skills:
• Must possess and demonstrate excellent verbal, written, and interpersonal communications skills • Understands the connections and relationships across functions and entities to correlate cause and effect. • Seeks use of metrics and critical thinking to distill situations and complex problems to make decisions and recommendations. • Microsoft Excel, Word, and PowerPoint • Must demonstrate strategic thinking abilities • Must possess problem solving and analytical skills • Must be well organized and able to multi task • Must be detail-oriented • Proven initiative and self-starter skills
