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Job Summary

VIP Auto
Manchester, NH 03104
Automotive Sales and Repair Services
Job Type
Full Time
Education Level
High School or equivalent


About the Job


TITLE: Installation Technician DEPARTMENT: Service Operations




The Installation Technician is responsible for productive repair and replacement of general automotive parts and accessories. An InstallationTechnician is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.



1. Operational Duties

·Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle

·Ensures a VIP 52-point Courtesy Inspection is completed on every vehicle serviced and returned to the Service Deskprior to initiating service on the vehicle

·Ensures a valid Service Work Order is visibly displayed with the vehicle while it is being serviced

·Ensures the Service Work Order and any required printouts are completed and returned to the Service Deskwith the vehicle keys upon completion of service

·Obtains needed parts through Service Manager, Service Writer, Retail Management or Retail Sales Associate personnel only

·Returns all unused parts to Service Management or Retail personnel after the completion of service

·Returns rebuilt parts cores, batteries and used tires to designated security areas for appropriate handling

·Maintains average productive "labor hours" equivalent to 30% of hours worked during any consecutive sixteen week period

·Minimizes "comeback” rate to one or less during any four week period

2.Safety & Housekeeping Responsibilities

·Road tests vehicles after completion of service to ensure safe and satisfactory operating conditions

·Secures and locks customer vehicles when returning vehicles to parking lot areas upon completion of service

·Installs seat covers, floor mats and steering wheel covers prior to entering customer’s vehicles and removes them upon completion

·Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment

·Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc

·Participates in daily and weekly shop maintenance programs as designated by Service Management

·Complies with established safety and loss prevention programs to include protective eyewear

3.Additional Responsibilities (Performs other functions as required.)

·Maintains technical capabilities to ensure proficient use of service equipment and maintain ASE certification status

·Reviews and approves weekly time and attendance records at the close of each week

·Complies with the provisions of VIP’s culture and service standards

·Participates in periodic employee meetings to implement new and continuing training programs, train service employeeson OSHA and company safety standards and inform employees of other program, policy, procedural, and/or productchanges

·Coordinates and communicates with Service Manager as needed to ensure productive operational teamwork betweenRetails sales and Service departments

·Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste materials



·Maintain 30% minimum productivity

·Minimal come-backs/ high customer service standards

·Work as scheduled by Management



·Reports directly to the Service Manager

·Receives supervisory directions from Service Manager, Store Manager and Assistant Manager’s

·Receives assignments and work directions from the Service Desk personnel in order to meet work flow efficiency



1. Knowledge, Skills, and Abilities

·Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations

·Effectively explain technical information to customers, present and respond to questions from coworkers, trainers andsupervisors

·Calculate figures and amounts such as subtotals, totals, tax rates, ratios, and percentages

·Diagnose and recommend solutions to basic and complex automotive problems and deal with a variety of concretevariables in situations where limited diagnostic standardization exists

·Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form

·Ability to successfully and accurately perform the following types of work (not limited to):

oBattery Replacement

oOil and Filter Changes

oHeadlight and Bulb Replacement

oTire Mounting and Balancing

oTPMS Sensor Replacement

oWiper Blade Replacement

2. Minimum Education and/or Experience Level

·Completion of two-year college or technical school recommended

·Minimum of 3 months previous work experience as an Installation Technician

3. Certificates, Licenses, and/or Registrations

·Current, valid driver’s license issued in state of residence

·Automotive Service Excellence (ASE) certification is recommended but not required

·State Motor Vehicle Inspection License is recommended if store is located in a state that participates in vehicle safety and emission inspections and the facility is licensed to perform them


ESSENTIAL JOB FUNCTIONSinclude the following. Other duties may be assigned.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing theessential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential job functions.

Job duties are performed within an indoor service department (generally 1500 to 5000 sq. ft.), which opens to the outdoors viaoverhead doors. While performing the duties of this job, the employee is exposed to varying weather, climate, and temperatureconditions, mechanical equipment, automotive, and industrial cleaning chemicals and noise levels that may reach 110 decibelsdepending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands

The physical demands described below are representative of those that must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Listed below is a table which summarizes the physical activities associated with the position and the averageamount of time required of each physical activity.

Essential Physical Activity Requirements t

1/3 of time 1/3 to 2/3 of time More than 2/3 of time

Less than 1/3 of Time

1/3 to 2/3 of Time

More than 2/3 of Time




Pushing / Pulling






Essential Weight Lifting/Force Exertion Requirements

Listed below is a table which summarizes the amount of time spent and weight lifted or force exerted in the position.

Less than 1/3 of Time

1/3 to 2/3 of Time

More than 2/3 of Time

More than 51 lbs

Up to 50 lbs

Less than 1/3 of time 1/3 to 2/3 of time More than 2/3 of time

Essential Vision Requirements

·Close vision (clear vision at 20 inches or less)

·Distance Vision (clear vision at 20 feet or more)

·Color Vision (ability to identify and distinguish colors)

·Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on agiven point)

·Depth Perception (three dimensional vision, ability to judge distances and spatial relationships

·Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)


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