ASSISTANT DIRECTOR

Program Evaluation and Planning

Building on Strengths in

Individuals, Families and Communities!

OUR MISSION

• To lead in the development of innovative programs that ensures a more promising future for our program participants.


• To advocate zealously for principles necessary to empower those with whom we work.


• To provide quality service to individuals consistent with their dignity and to communities consistent with their needs.

WHO WE ARE

Good Shepherd Services has won the Non Profit Excellence Award for Overall Management Excellence given by the New York Times Company!  Good Shepherd Services is a non-sectarian, social service and youth development agency which positively affects the lives of more than 18,000 children and families annually. Throughout our history, we have shown leadership in developing effective programs that help New York City's more vulnerable residents gain the support, skills and opportunities necessary for success in life. United by our shared mission and vision, these programs are characterized by a profound respect for the strengths inherent in individuals, families and communities. We provide city-wide residential and foster care services with concentrations in Manhattan, the Bronx and Brooklyn. In addition, we have developed two networks of community-based educational support, youth development, family support, and after school programs, in Brooklyn, primarily in the neighborhoods of Park Slope, Red Hook and Gowanus and in Central Bronx. Through our professional training services, we help to ensure the implementation of best practices in human services agencies across the City.

ASSISTANT DIRECTOR

Program Evaluation and Planning

REPORTS TO: DIRECTOR, PROGRAM EVALUATION AND PLANNING

LOCATION: 305 7^th Avenue, New York, NY 10001

HOURS: 35 Hours/Week; Exempt

JOB SUMMARY:

 The Assistant Director will assist in providing leadership of Good Shepherd’s evaluation, planning, and quality assurance activities.

MAJOR DUTIES

• Assist the Director with the implementation of all planning, program evaluation and quality assurance functions;


• Provide ongoing support and technical assistance to help staff use data effectively to promote a culture of learning and high performance;


• Assist the Director in working with programs to identify outcomes, incorporating expectations of government and private funding sources, accreditation bodies and internal expectations of program staff;


• Assist the Director in collaborating with the Development Department and Government Contracts Department to develop new outcomes and tracking for funding purposes;


• Oversee agency-wide QA efforts including Incident Reporting, Participant Satisfaction Surveys and Case Record Review;


• Supervise the Efforts to Outcomes (ETO) Database Project Manager, the Case Record Review/Participant Satisfaction Survey Project Manager, the Child Welfare Coordinator and the Program Analyst;


• Attend external meetings (e.g., DOE, ACS) as needed;


• Travel to program sites, as needed;


• Support Director with special projects, as needed.

QUALIFICATIONS:

• Bachelor’s degree; Master’s degree in public administration, social work or related field preferred;


• At least five years experience in social services; 


• Must have experience in outcomes measurement/program evaluation/quality assurance; 


• Strong leadership and supervisory skills;


• Strong expertise in Microsoft Office Suite as well as proficiency in SPSS.  Knowledge of Efforts to Outcomes (ETO), Connections, EvolvCS, and/or PROMIS databases a plus;


• Must have superior organizational and analytical skills, and excellent verbal and written communication skills;


• Must have customer service sensibility;


• Must be able to work independently and manage multiple tasks in a fast-paced environment;


• Ability to work collaboratively with a variety of people, as well as an aptitude for teamwork;


• Ability to use public transportation for travel to program locations throughout New York City.

We offer an outstanding work environment, opportunities for career development and competitive benefits. Interested and qualified parties should forward their resume to:

Myra Rosenbaum

Good Shepherd Services

305 7^th Avenue, 9^th Floor

New York, NY 10001

Fax: (212) 243-8085

E-Mail: hr@goodshepherds.org

indicating position & location of interest

or Apply on-line at www.goodshepherds.org

GENERAL REQUIREMENTS:

All staff members are expected to be committed to the mission, vision and values of Good Shepherd Services, which includes involvement in quality improvement activities and a willingness to work within a culturally diverse environment.

Employee Referral Award Program: If you, as our employee, refer an outside candidate for this position, you will be awarded $300: $150 upon the candidate starting as an employee and $150 upon successful completion of the first six months of employment.

Good Shepherd Services is an Equal Opportunity Employer and complies with the requirements of the Americans with Disabilities Act. We encourage all qualified individuals to apply.