Preliminary Qualifications: Must pass a Typing Test at a minimum of 6,000 keystrokes per hour (kph) with 98-100% accuracy
Shift Hours: These are rotational 8-hour shifts between the broader hours of 8:00am-8:00pm; Must have ability to work within these timeframes. No routine conflicts to this.
Attendance:
· No planned time off is allowed for first 3 months of assignment
· After 3 months, a minimum of one week advance notice is needed for time off requests
· On occasions of unforeseen lateness or illness, responsibility is to call immediate supervisor (first) and a representative of agency employer (second).
Responsibilities:
· Support the data entry / registration of all new business for Disability Management; Our clients are Third Party Administrators ( TPA ‘s )
· Provide accurate and efficient referral processing within established timeframes, including case registration, case assignment and monitoring client job queues
· Complete appropriate Field Case Manager case assignments timely
· Gather and enter required demographic, referral and case assignment information into appropriate systems timely and accurately
· Communicate assignments to the client timely and professionally
· Provide exceptional service to clients by appropriately handling incoming calls, researching problems, answering questions, providing information and forwarding messages as needed.
· Generate and distribute ad hoc and standard production reports as requested, including Actuate report generation, local management reports, and state reports
· Process case updates and change requests accurately and timely at direction of District Managers and the Central Maintenance Unit within the appropriate systems
· Close Case File processing per specified instructions
· Mail and fax processing to include photocopy and distribution as appropriate
· Cross training in order to support various roles within unit as needed
· Ensure all communications, including spreadsheets and reports, are professional in nature and appropriate for the intended audience
· Responsible for providing project support as required
· Coordinate efforts and communications with appropriate matrix partners
Qualifications:
· Data Entry skills of at least 6,000+ kph with 98-100% accuracy
· Experience in Microsoft Office applications – Word, Excel, Outlook (INCLUDE ON RESUME)
· Experience with Data Analysis of Healthcare data
· Knowledge of Workers Compensation and Medical Terminology will be given Stronger Consideration
· Customer Service Representative experience
· Minimum of some College experience – higher preference given to College grads
· Longevity of jobs comprising career
· Hi-volume work experience in a production environment using computers
· Capable of analytical thinking and independent decision making, requiring little hand-holding
· Excellent oral and written communication skills
· Strong time management and organizational skills
· Resourceful and proactive in research and problem solving
· Ability to work independently and multi-task in a fast paced customer focused environment
· Detail oriented
· WILL consider recent college grads with major in a Health discipline, esp. if held an applicable internship
Background Checks & Drug Screen:
· Within 24-48 hours of accepting a contingent offer of employment, all candidates will be required to take a Drug test. In addition, a detailed Criminal Background check will be conducted and used as a screening tool as permitted by law.
· No final offer of employment will be extended unless the candidate is able to pass this Drug Screening and Background Check process. Only serious candidates who do not believe that negative results will be indicated need apply. EOE.
Duration: 3-4 months+ (Position intended to ultimately go PERMANENT – if performance is acceptable)
Location: Blue Bell, PA - 19422
