The Account Coordinator will efficiently work with our internal and external customers to fulfill product implementation, provide ongoing specialized product support and proactively offer new product solutions.  As the support system for the life cycle of Who’s Calling custom products, The Account Coordinator will commit their knowledge, energy and resources to work with third parties, direct customers and members of the Who’s Calling organization to serve as post-sale product experts and answer any product-specific questions those parties may have.

Summary of Duties and Responsibilities:

• Coordinate the setup, support and cancellation of custom products.
• Maintain high level of custom product knowledge and be capable of supporting all Account Coordinator products and processes.
• Act as an integral part of all product implementations to ensure proper setup and help deliver on expectations set at signing.
• Listen effectively to sales and customer requests and provide basic technical support for moderate and escalated issues involving custom products.
• Work to resolve challenging customer issues in a timely, accurate and professional manner and escalate critical customer issues to a supervisor.   Communicate resolution to the parties involved.
• Receive and manage all requests from Sales, Customer Services and Customers. 
• Work closely and effectively with our third party vendors to resolve issues and complete requests related to their products.
• Assist the Product Managers in creating and refining processes surrounding custom product support and installation tracking.
• Provide occasional backup support to the Customer Satisfaction Department.
• Communicate effectively with Customer Services team and Sales to manage custom product implementation, troubleshooting and support.
• Effectively document and manage support issues and requests through SalesForce.com for monthly review with your supervisor.
• Ensure all documentation is complete and accurate.
• Attend weekly department and team meetings and one-on-one meetings with you supervisor.

Requirements:

• Associates degree or equivalent experience.
• 1-2 years experience in a role requiring extensive customer interaction.
• Excellent communication skills, both written and oral.
• Experience with Microsoft Word, Excel and Outlook. 
• Demonstrated ability to work successfully in a team setting.
• HTML and Java Script experience a plus

Benefits:

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

• Medical, dental, vision, and life insurance at no cost for the associate
• 401(k) – 100% matching up to 6% of compensation
• Paid vacation and sick days
• Eight paid holidays
• Professional development and training through our internal training department
• Promotion from within        
• Credit union membership
• Referral bonuses   
• Associate discounts for cell phones, cars, computers, entertainment, and much more

Who's Calling promotes a healthy lifestyle by providing a non-smoking environment.  To apply, please submit your resume to  recruit@whoscalling.com  and include Monster232 in the subject line of your email.