Job Title:

Account Executive I B2B CB

Location:

ROCHESTER 55901

Career Level:

Experienced (Non-Manager)

Reference Code:

6908

OCCUPATION:Account Management (Commissioned);Field Sales;General/Other: Sales/Business Development

POSITION OVERVIEW:

Job Summary
Sells through door to door solicitation to a cross section of small business customers which may include more complex accounts.  Responsible for selling communication solutions including high-speed data, Internet, video and voice for assigned area by promoting the features, benefits and value of Charter Business products and services.  Achieve revenue, product and customer goals by developing and maintaining strong relationships with prospective customers.  Responsible for all sales activities, from lead generation through close in an assigned territory. Develops and implements agreed upon Territory Plan which will meet both personal and business goals of expanding customer base in the territory. Works within the sales and support teams for the achievement of customer satisfaction, revenue generation, and long-term customer goals in line with company vision and values.

Essential Functions of the Position
Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork

Create a positive end-to-end customer experience by demonstrating the Good Neighbor Values of being helpful, cooperative, trustworthy, responsive and resourceful.

Identify, qualify and develop positive, professional relationships with prospective business customers

Solicits customers through door-to-door contact and explains and sells specialty services available to business customers

Manage the sales cycle for the customer to close the sale and provide effective business solutions

Responsible for sourcing and developing customer relationships and referrals

Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking

Complete all necessary paperwork to support sales activities including sales orders, sales agreements, billing forms and sales reports in a manner consistent with quality control guidelines

Complete understanding of pricing and proposal models

Demonstrates selling skills and product knowledge in all areas listed above that allows the Account Executive to give effective presentations

Develop a territory plan in conjunction with Sales Manager, which details activities to follow, which will focus the Account Executive on meeting or exceeding sales quota

Assists in the implementation of company sales and marketing plans as needed

Maintains accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities within assigned territory, including the use of Salesforce.com to maintain accurate records to maximize territory potential

Maintains minimum sales quotas

Attend and participate in sales meetings as established by management 

Perform other duties as requested by supervisor

Preferred Qualifications
Skills/Abilities and Knowledge
Ability to communicate orally and in writing in clear and straightforward manner
Ability to maintain confidentiality
Ability to prioritize and organize effectively
Ability to use personal computer and software applications
Knowledge of communications technologies and services, with an emphasis on telephone and Internet fundamentals
Vision ability: close vision, peripheral vision, and ability to adjust focus

Education
Bachelors degree in marketing, advertising or related field, or equivalent experience
Related Work Experience                         Number of Months
Sales experience                                          2 years
Certifications and/or Licenses
Valid driver's license with a satisfactory driving record

Working Conditions
Office environment and / or outside environment with exposure to inclement weather
Exposure to moderate noise levels