Client Relationship Manager (Account Executive) - Marketing Services

Glen Burnie, MD Or Braintree, MA

Harland Clarke Marketing Services provides data-driven direct and digital marketing solutions to a complete range of vertical industries, including Financial, Retail, Insurance, Healthcare, High-Tech/Software, and more. Through a comprehensive suite of integrated marketing capabilities, including database marketing, eMarketing, advanced analytics, B2B lead management, strategic services, and creative development, we are committed to helping clients realize their marketing performance goals through innovative, measurable solutions. Our turnkey services also include cutting-edge production and fulfillment via direct mail, email and telemarketing delivery.

We are currently seeking an Account Executive - Marketing Services  to be located at our Glen Burnie, MD location or Braintree, MA.

Position Summary

Under direction, plans, coordinates, and manages the execution of direct marketing campaigns, primarily customized solutions, on behalf of the client and in support of client business objectives and prepared strategic plans; serves as the primary point of daily contact for the client with regard to specific projects, which often involves coordination across multiple Harland Clarke locations; and fosters a positive client-company relationship.

Key Duties / Responsibilities

• Serves as the main point of contact for the client regarding project initiatives; serves as the liaison for client projects by channeling all project-related communications with the client, outside vendors, internal team members, and other company staff members; schedules and leads meetings / conference calls with the client and team members to review project initiatives and communicate updates on the progress, opportunities, and financial implications of activities (some meetings may require travel to the client site and formal presentations). 30%
• Maintains documentation related to individual direct marketing campaign projects by: opening jobs in Advantage; maintaining project notebooks and online folders for all assigned jobs; maintaining status reports for assigned projects and distributing to team members; developing written communication to inform team members of any changes in their project roles; maintaining client edit and approval documents on such items as creative work and data processing reports. 15%
• Manages project process through the implementation of company processes and procedures in order to meet established client deadlines; communicates timelines to project team members and updates as necessary; manages client budgets and project expenses; ensures quality control throughout each stage of the process. 10%
• Serves as the liaison with the Analytics and Data Services processes on a project basis by: assisting in writing data processing (dp) specifications; coordinating client review and approval of dp specifications; and reviewing data processing audits such as source file audits, interim audits, selection audits and mail file audits. 10%
• Serves as the liaison with the production process on a project basis by: coordinating the generation of cost estimates, POCs, and change orders; seeking answers from Project Managers when client pricing and production questions arise; developing laser and production instructions; monitoring feedback from the production manager on press checks; requesting postage for mailings; reviewing and approving client billing; and reviewing laser proofs and insertion order sign-offs. 10%
• Serves as the liaison with the Creative process on a project basis by: reviewing creative copy and concepts for support of client strategic objectives; coordinating client revisions and subsequent approvals; and coordinating the internal routing of creative documents for quality checks. 10%
• Serves as the liaison with the Business Development Executive and Strategic Account Planner assigned to a client project by: reviewing strategic briefs and coordinating client and team approval; managing changes in strategy throughout the term of a project, notifying team members and facilitating discussions with the client; and notifying Business Development Executive of discrepancies in job progression or critical events on projects to ensure client satisfaction and manage overall client relationship. 10%
• Performs other duties as required or assigned which are reasonably within the scope of the duties above. 05%

Equipment / Software Utilized:

Personal computer utilizing a Microsoft Windows environment: Word, Excel, Access, Power Point, Lotus Notes, Phone, Calculator, Fax machine, Photocopier

Physical Requirements / Working Conditions

The duties of this position are performed in an office environment requiring extended use of a personal computer, long periods of sitting, and repetitive hand movements. Some travel to client sites may require the use of a vehicle and involve long periods of sitting during travel times. Client presentations may require long periods of standing.
Office