This is an exciting high profile position working directly with our clients.  The position will be responsible for assisting the Senior Account Managers in maintaining the highest level of customer satisfaction.  They will be a key player in assisting in every stage of supporting our clients from pre-implementation of our software, through implementation and post implementation in maintaining client satisfaction. 

Essential Duties & Responsibilities:

• Assists in gathering all data pertinent to implementation


• Completes required forms necessary for processing contracts


• Insures timely implementation


• Researches client issues and provides feedback and resolution


• Insures client monthly reports and other client reports are both prepared and accurate


• Participates in client-on-site training with Senior Account Manager


• Provides additional client support, as needed

Internal Responsibilities:

• Adheres to all company policies and procedures including, but not limited to those identified within the Standards of Business Conduct and the Employee Handbook, as may be amended from time to time. Adheres to all applicable laws and regulations and the company's governance/compliance program.
  


• Responsible for reporting violations of the company's policies and procedures, Standards of Business Conduct, governance program, laws and regulations through the company's Help Line or other mechanism that may be available at the time of the violation. Assists with internal control failure remediation efforts.


• Becomes knowledgeable of internal control responsibilities through training and instruction. Responsible and accountable for internal control performance within their area of responsibility. Participates in the internal controls self-assessment process.


• Ensures concerns with internal control design or performance and process changes that impact internal control execution are communicated to management.

• Bachelor’s degree in Business Administration or Healthcare preferred


• Previous experience working within healthcare preferred


• Understands hospital client relations and internal processes


• Displays initiative and great communication skills


• Capable of working independently


• Highly numerical aptitude with excellent analytical skills

Travel:

• Travel is required up to 25% of the time.

Physical Demands:

While performing the duties of this job, the employee is regularly required to sit for long periods of time working at a computer. The position requires the ability to talk or hear and is frequently required to use hands to finger, handle, or feel. The position is occasionally required to stand, walk, and reach with hands and arms.  The employee must occasionally lift and/or move up to 10 pounds.

MedAssets is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.