Account Manager

ZC Sterling Corporation

ZC Sterling and its subsidiaries have served the mortgage industry for more than 30 years and the homebuilder industry for more than 55 years. ZC Sterling's philosophy of service-driven innovation is what makes us a leading provider of specialty insurance and outsourcing solutions provider for the mortgage, homebuilder and insurance industries.

ZC Sterling's industry-recognized serviced are provided by more than 1200 employees from offices across the country in Atlanta, Georgia; Irvine, California; West Hills, California; Raleigh, North Carolina; Jacksonville, Florida; Harlan, Iowa; Lincoln, Nebraska; Dallas, TX.

• Support Dir of Account Management and work closely with management and sales team to develop and direct strategic account plans for key clients.
• Support Sales Executive in the sales process and implementation process. Facilitate the building of multiple level relationships with key clients.
• Maintain account profiles and data.
• Monitor, maintain and improve profitability with the client.
• Conduct monthly business reviews with assigned clients/carriers..
• Perform as communication conduit to the organization on client and industry issues.
• Anticipate future product/service needs; communicate findings to internal support teams.
• Perform as client advocate; assessing internal/external needs and making recommendations to internal support teams.
• Promote a full organizational commitment to customer service.
• Oversee the implementation of business solutions for clients.
• Be visible in the marketplace through active participation in industry events, associations and issues to support the interest of the company and our clients.
• Assess customer satisfaction, loyalty and market image through administration of a customer feedback program.
• Cross-sell services and products to existing client base.
• As needed, plan and set agenda for client visits and conferences.

Area of Impact Keys To Success

• Client Satisfaction/retention
• Adopting a corporate servicing strategy and culture, with everyone understanding and supporting the key role they play in delivering quality service.
• Establish an effective coordination of efforts within the internal Business teams
• Understanding our clients' business, business problems and needs, and responding with win-win solutions.
• Driving client profitability
• Understanding Consumer Marketing’s products, processes and profitability
• Ensure client satisfaction and retention through strategic account planning and relationship building.
• Position ZC Sterling in the market to take advantage of cross-selling opportunities.

Required Skills:

• Exceptional organizational skills required.
• Attention to details a must.
• Strong negotiating skills required.
• Self-driven, results oriented individual.
• Travel required – 3-4 nights per month
• Able to communicate and motivate others via written media.
• Excellent customer skills.
• Effective communication and problem solving.

Required Experience:

• Strong insurance and call center knowledge.
• Account management experience required.
• Bachelor's degree required.

At ZC Sterling, our employees are our greatest asset.

Like any company or individual, ZC Sterling wants to protect its assets. That’s why we offer a comprehensive and competitive benefit program to our employees.  Our benefits include Medical, Dental, company paid vision (employee coverage), STD, LTD and 2x’s salary life insurance.  We also offer:  Casual Dress, Discount Banking/Credit Union, Service Awards, Team & Individual Recognition Bonuses and Work/Life Balance.

ZC Sterling is an equal opportunity employer. It is the policy of ZC Sterling that all employees and applicants for employment will be treated in all respects on the basis of their merit and qualifications and without regard to their race, color, national origin, age, disability, sexual orientation, religion, gender, military status, marital status or ancestry.