WANTED

Service Manager and Relationship Cultivator who is VERY articulate, tenacious, energized and has a passion for success!! Property CLAIMS handling experience a MUST.

Looking for an entrepreneurial thinker, aggressive yet professional approach from a persuasive player who knows how to win!! Some one who MUST have a successful track record in meeting or exceeding goals and who knows how to treat clients and build successful relationships.  

The company’s services span the property contents value chain from web-based software to claim process management to office appraisal to on-the-ground field inventory services.

This new Team member is responsible for supporting high-end  insurance Clients with the  medium and large loss insurance adjusters and/or adjusting firms in the Northeast region.  Working with them so they utilize our the state of the art technology and services available to them.

Responsibilities:

• Single Point of Contact for Medium and Large Adjusters in a defined market.
• Intake, triage, scheduling, communication, status updates, delivery of the final product, letter, and HeROI report to the adjuster/customer.
• Develop strong relationships with adjusters in the defined market.
• Develop strategies to ensure repeat business and cadence from adjusters
• Focus on superior customer service delivery.
• Manage both internal and external expectations for service delivery.
• Gather competitive intelligence and focus on account penetration.
• Partner with IT and Operations to effectively resolve service delivery issues
• Manage and communicate performance metrics to appropriate stakeholders both internally and at the client.
• Meet or exceed target revenue and retention goals
• Train and develop Service Coordinator.
• Manage FIS within geographic territory, when on their scope.
• Understand and develop local partnerships to drive lead sharing and overflow Scoping needs.
• Responsible for attaining new leads (through current users) for Business Development Managers.
• Meet and Exceed sales, revenue, and quota goals.

Requirements