We are located in the Greater Detroit area and are currently seeking a dynamic Senior Level Account Manager to act as a catalyst in a unique selling role.   This individual plays a pivotal role in maintaining client satisfaction and loyalty through ensuring exceptional service and creating value. You will have responsibility for day-to-day client work in order to meet agency and client objectives. This position is the key liaison between all internal departments and the client on all aspects of the engagement.

You will manage the ongoing details, schedules and workflow of specific client programs, including, but not limited to:

·        Maintaining daily contact with the client and effective communication of agency recommendations

·        Providing direction to the client team in meeting the client’s needs and objectives

·        Communicating and following up on deliverables and due dates with other client team members (strategy, creative, production, interactive, reporting, etc.)

·        Revenue forecasting and updates

·        Coordinating and providing input to campaign marketing plans, creative briefs, job matrices and data processing specifications

·        Oversee client billing process

·        Communicating status of projects on a weekly basis to the client and other agencies

·        Acting as primary point of contact for error resolution

·        Preparing documentation before and after client meetings

·        Setting up internal meetings as needed

·        Supervising and training Account Coordinator assigned to their client(s) by delegating responsibilities while maintaining control

·        Great customer service skills.

·        Strong organizational skills and attention to detail.

·        Ability to delegate.

·        Excellent written and verbal communication skills.

• Ability to manage multiple tasks at any one time.

Core Competencies:

• Creativity  / Innovation
  
• Self Confidence
  
• Problem Solving
  
• Customer Solution Focus
  
• Excellent Oral and Written Communication
  
• Motivation and Drive
  
• Team Building

Qualifications:

·        Bachelor’s degree

·        5 years Account Management experience

·        Demonstrated ability to exercise discretion and judgment related to client issues.

·        Ability to help analyze problems and produce a viable solution.

·        Ability to work independently with minimal supervision, as well as part of a team.

·        Ability to prioritize work and meet deadlines.

We offer a competitive compensation and benefits package. If you are an enthusiastic, motivated professional seeking an exciting new opportunity, please e-mail your resume ASAP to new_jobs123@yahoo.com .