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Account Manager - Fire Alarm P...


Job Summary

Johnson Controls
Round Rock, TX
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Account Manager - Fire Alarm Preventative Maintenance

About the Job

What you will do

The primary role of the Customer Care Representative is to maintain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy that will lead to greater retention of preventative maintenance contracts, higher revenue per customer and ensure greater customer satisfaction.


How you will do it

Adhere to current Johnson Controls policies, procedures, products, programs and services.

Manage all retention activities within an assigned service agreement customer base of $3M-$3.5M.  Responsible for retention, customer satisfaction and growth within the customer base

Deliver increased sales against an assigned quota.

Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.).

Interface effectively with district operations to deliver and improve service delivery.

Determine customer needs and develop sales strategies to meet those objectives.

Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

What we look for

BA, BS or similar degree highly preferred

2+ years of sales and/or customer service experience with a similar product, service or industry

Highly motivated and success driven

Excellent communication skills and ability to quickly qualify opportunities

High degree of self-discipline

Independent, creative thinker

Ability to sell intangible services


Who we are

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. If you are an individual with a disability and you need an accommodation during the application process please email SpecialAccommodations@Tyco.com


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