SportsSignup (www.SportsSignup.com), based in upstate New York, is a rapidly growing Software-as-a-Service (SaaS) company that helps run the operations of sports organizations large and small. We are searching an energetic, motivated, self starter with an entrepreneurial spirit to help us take our business to new levels.  The Account Manager position has been added to our expanding team to manage key account relationships, help maintain our phenomenal customer retention rate, up-sell/cross-sell existing customers on our growing product portfolio, and identify and cultivate new customers.

Qualifications Summary:

Ideal candidate must be self-motivated with a proven track record in software sales and knowledge of technology. Must be comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Must possess strong presentation skills and be able to communicate professionally in written responses to e-mails, RFPs, and when submitting reports. Organized and analytical, able to eliminate sales obstacles and customer issues through creative and adaptive approaches.

Applicants with prior experience in account management and/or technical sales for internet service businesses or ASP’s would be well suited for success in this position. Any experience with youth sports administration, even as a volunteer, is a bonus.

Minimal travel is required in this position. 

Job Description:

• Act as primary point-of-contact for key SportsSignup accounts.
• Actively seek to increase the services offered to your portfolio and increase the income generated in conjunction with the cross-sell and up-sell reward scheme to targets.
• Proactively find new ways to expand and infiltrate accounts with the suite of SportsSignup’s products.
• Master and maintain vast knowledge of SportsSignup's business, competition, and latest industry news and trends.
• Cold calling to existing and new customers.
• Respond to and follow up on sales inquiries using appropriate methods (e-mail, phone, web- based meetings, in-person meetings).
• Effectively interact with other departments including the sales team when handling campaign start ups, ensuring you are briefed fully and correctly in all aspects to the point of account manager handover.
• Ensure that client issues are dealt with in an efficient manner.

Qualifications:

• Bachelor degree.
• 2-5 years of previous account management experience.
  

Business Skills

• Day-to-day client management experience.
• Ability to identify and convert new business opportunities.
• Ability to effectively manage customer & staff relationships, promptly respond to inquiries, ensure promises are kept and manage expectations.
• Strong quantitative skills.
• Extremely organized and highly motivated.
• Excellent verbal/written communication skills.
• Experience giving presentations to clients, both online and in-person.
  
• Strong research capability.
• Demonstrated commitment to teamwork and account results.

Technical Skills

• Expert knowledge of a variety of web-based applications
• Expert knowledge of PowerPoint.
• Experience with HTML, website publishing, and image manipulation in Photoshop or equivalent
• Familiarity with a database platform, such as SQL Server or MySQL.

Other Skills

• Experience with youth sports administration, even as a volunteer, is a plus

NO RECRUITERS - NO EXCEPTIONS