SXC
Health Solutions Corp. is redefining pharmacy benefit management by
providing a broad range of pharmacy spend management solutions and
information technology capabilities. Our product offerings and
solutions combine a wide range of PBM software applications,
application service provider (ASP) processing services, and
professional services designed for many of the largest organizations in
the pharmaceutical supply chain, such as pharmacy benefit managers,
managed care organizations, self-insured employer groups, retail
pharmacy chains, and state and federal government entities.

We are looking for an experienced Account Manager for our growing company in Boston, MA.

The
Account Manager is a position that performs tasks necessary for the
support of the business and technical needs of SXC's clients. This
requires developing and maintaining an excellent working relationship
with the clients, the Account Management Team and internal departments;
in addition to developing an excellent understanding of the industry.
The Account Manager provides a leadership role in working with clients
to resolve issues in order to maintain and improve their level of
customer satisfaction. The Account Manager is adept at the art of
client diplomacy. Essential Job functions include:

• Use strong industry knowledge to add value to the clients' operation
• Maintain an ongoing knowledge of clients' business; as well as their contract with SXC
• Provide positive alternatives to complex situations encountered by client and manage expectations
• Perform
  systems analysis to determine source of technical issues, and act as
  liaison between external clients and internal departments to resolve
  these issues.
• Act in project coordinator capacity to ensure accurate and timely completion of client projects, to the client's satisfaction
• Complete service requests to translate customer needs and requirements for SXC's product support and development teams
• Escalate client concerns where appropriate
• Communicate with clients via face-to-face meetings, conference calls and written correspondence
• Interfaces with internal SXC departments

• Exhibit proficiency in executing software programs and utilities specific to SXC's applications
• Ability to read, analyze and interpret procedures, general business periodicals and professional journals
• Ability to effectively present information and respond to questions from clients, management and technical associates
• Ability to write reports, business correspondence and technical specifications
• Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Good mathematical ability
• Experience with various software products
• Excellent organizational skills
• Excellent verbal and written communication skills
• Project management skills
• Customer service orientation and relationship management skills