Job Summary
- Company
- Direct Energy
- Location
- Dallas, TX 75201
- Industries
- Energy and Utilities
- Job Type
- Full Time
- Employee
- Career Level
- Experienced (Non-Manager)
- Job Reference Code
- SAL0000007O
Account Manager
About the Job
COMPANY PROFILE Direct Energy is one of North America's largest energy and energy-related services providers with over 5 million residential and commercial relationships. Direct Energy provides customers with choice and support in managing their energy costs through a portfolio of innovative products and services. A subsidiary of Centrica plc, one of the worlds leading integrated energy companies, Direct Energy operates across North America.
We continually seek talented people dedicated to providing fresh thinking in an exciting, evolving industry that's never been more relevant than in today's global marketplace.
Direct Energy was honored with an award for Best Multinational Company in North America, at the 2007 International Business Awards (IBA) in Germany.
Direct Energy is an Equal Opportunity Employer AA/F/M/D/V
Primary Purpose
This position has the responsibility for supporting the sales organization with the following responsibilities: * Process Forms for Usage Requests to Internal and External Parties * Manage credit request process through web-based system * Resolve/engage in escalated customer service issues as related to contracted customers * Process non-sales customer requests and/or needs * Assist with the execution of add/delete process * Other responsibilities include: *Building customer relationships *Good interpersonal skills, including establishing rapport with customers through regular contact by phone * Customer retention activity capabilities
We continually seek talented people dedicated to providing fresh thinking in an exciting, evolving industry that's never been more relevant than in today's global marketplace.
Direct Energy was honored with an award for Best Multinational Company in North America, at the 2007 International Business Awards (IBA) in Germany.
Direct Energy is an Equal Opportunity Employer AA/F/M/D/V
Primary Purpose
This position has the responsibility for supporting the sales organization with the following responsibilities: * Process Forms for Usage Requests to Internal and External Parties * Manage credit request process through web-based system * Resolve/engage in escalated customer service issues as related to contracted customers * Process non-sales customer requests and/or needs * Assist with the execution of add/delete process * Other responsibilities include: *Building customer relationships *Good interpersonal skills, including establishing rapport with customers through regular contact by phone * Customer retention activity capabilities
- Background in utility operations preferred
- BS degree or equivalent required
- Very strong English communication skills, both written and verbal
- Excellent organizationsl skills with attention to detail
- Customer interfacing/communications skills
- Positive professional demeanor
- Works well with others, including internal and external customers
- Computer skills (Microsoft Word, Excel, Outlook, PowerPoint)
- Able to navigate web-based database
- Highly motivated, success driven
