• Location:
  Milwaukee, WI 53218

• Job Status/Type:
  Full Time
  Employee

• Job Category:
  Customer Support/Client Care

• Occupations:
  Account Management (Non-Commissioned)

• Industry:
  Biotechnology/Pharmaceuticals

• Career Level:
  Experienced (Non-Manager)

• Reference Code:
  2021

About Genco...
For more than 100 years, GENCO has been providing distribution,fulfillment, transportation and return center service technologies to many of the world's largest retailers and manufacturers. GENCO operates more than 100 facilities throughout North America and supports over 100 logistics software installations around the world. GENCO currently employs more than 6000 teammates, manages over 30 million square feet of facility space and processes billions of dollars worth of product annually. Our experience and performance history demonstrate a clear understanding of our customers' needs and our ability to provide the level of quality service that they expect.

Account Manager

GENCO Supply Chain Solutions provides third party logistics for manufacturers, retailers and U.S. government agencies. Our supply chain solutions provide cost savings and boost efficiency.

GENCO's commitment to providing value in a customer-centric focus has led to our success. Our industry-best customer experience has produced long-term relationships with a broad range of customers, many of which are likely to be your own customers and competitors.

Position Description:

GENCO has an immediate opening for an experienced Account Manager at our GENCO Pharmaceutical Services (GPS) division in Milwaukee, WI. GPS is the leader in pharmaceutical return good processing. The Account Manager is responsible for providing customers with quality service to bring resolution to issues.

The Account Manager is responsible for:

• Responding to customer inquiries promptly, identifying issues and concerns, and providing appropriate solutions
  
• Contacting customers to resolve issues related to missing or invalid data or discrepancies with returned product
  
• Resolving routine reconciliation issues and researching shipment discrepancies
  
• Improving individual performance by focusing on process and procedure improvements within position
  
• Creating and presenting quarterly business reviews for clients
  

To Apply Visit GENCO Supply Chain Solutions

Qualifications:

The successful candidate will have:

• An AA degree or equivalent combination of education and experience required
  
• Two (2) plus years customer service experience preferred
  
• Sense of urgency, attention to detail and ability to prioritize required
  
• Excellent verbal and written communication skills
  
• Proficiency with Microsoft Office applications