Retail Business Solutions Analyst

Title: Retail Business Solutions Analyst
Location: Austin, TX
Engagement: Regular Full Time
Compensation: Market competitive annual wage plus benefits and relocation

Company Overview

Infogain is an enterprise IT and business solutions company that specializes in superior IT architecture design, end-to-end project implementation, and managed services.  Its retail practice is an industry leader which provides software customization, development and deployment services to top retailers world-wide. Infogain is growing its business and is looking for a key individual to help maintain its consistent level of business growth.  

Role Title, Definition and experience level:

Senior Retail Business Solutions Analyst (3 – 7 years experience as a Business Analyst in a retail enterprise)

1)      Specialist in at least two areas of retail business products and processes (15%)

a.       Be a SME (subject matter expert) in more than two products

b.      Have experience with leading more than one implementation for the areas of specialty

c.       Regularly facilitate training on the specialized products

2)      Specialist in one area of specialty retail business process (10%)

a.       Be a SME (subject matter expert) in one area of the retail industry, such as apparel, hard goods, pharmacy, telecommunications, loyalty, etc.

b.      Have experience with leading more than one implementation for the areas of retail specialty

c.       Regularly facilitate training on the area of retail specialty

3)      Lead retailer project implementation in area of specialty (15%)

a.       From retailer site, lead Inception and Elaboration phases

b.      Work closely with retailer to determine solutions applicable to their needs

c.       Create all documentation, present and obtain sign-off of retail solutions

4)      Facilitate training on areas of specialties as needed (10%)

a.       Train on specialized product as needed (retailer, BA or other teams)

5)      Participate in pre-sales efforts related to area of specialty (10%)

a.       Complete RFP requests and related questionnaires as assigned

b.      Travel with Infogain Sales Team to support sales initiative

c.       Prepare and facilitate demos, presentations and other tasks as requested

6)      Contribute to selection of appropriate retail solutions (15%)

7)      Core Competencies (25%)

The following areas, although not required, are significant candidate differentiators for this position.  These capabilities would generally be demonstrated by candidates with more than 4 years of experience in the target discipline:

1)      Specialist in more than two areas of retail business products and processes

a.       Be a SME (subject matter expert) in more than two products

b.      Have experience with leading more than one implementation for the areas of specialty

c.       Regularly facilitate training on the specialized products

2)      High level of knowledge of Retail Business Processes and Oracle BPA product

a.       Experience and knowledge sufficient to identify, document and discuss business process flows across multiple Oracle products

b.      Ability to describe and document multiple business processes using the “best practices” foundation approach

c.       Ability to create, modify and manage flow charts consistent with the Oracle BPA tool

3)      Facilitate training on areas of specialties as needed (10%)

a.       Train on specialized product as needed (retailer, BA or other teams)

4)      Participate in Oracle University Training program

a.       Participate as a trainer for areas of specialty as part of Oracle University

5)      Core Competencies (25%)

Core Competencies

1)      Communication

a.       Strong command of English (written, spoken and understanding)

b.      Able to articulate concepts and ideas clearly

c.       Maintains a professional attitude and demeanor

d.      Listens to instruction and asks appropriate questions

e.      Share knowledge gained and lessons learned from education and experience

2)      Presentation

a.       Can prepare and deliver a professional presentation to any audience

b.      Able to use presentation media (i.e. PowerPoint)

c.       Comfortable with presenting to a group of any size

d.      Applies logic and organization skills to develop presentation

e.      Allows for questions and can answer them appropriately

3)      Problem solving

a.       Ability to ascertain key issues

b.      Conduct appropriate research to support conclusion

c.       Use the proper tools and resources to solve problem or issue

4)      Work ethic

a.       Works well within a team environment

b.      Demonstrates a positive attitude

c.       Able to work independently and with little supervision

d.      Completes assigned tasks successfully

e.      Provides meaningful input during meetings and team discussions

f.        Punctually arrives to scheduled meetings

g.       Demonstrates initiative in seeking new opportunity

h.      Demonstrates honesty and integrity

i.         Adheres to policy and general team guidelines

j.        Ability to accept and apply constructive feedback in professional manner

k.       Meets utilization expectation of 70%

5)      Results orientation

a.       Asks pertinent questions to understand the assignment completely

b.      Provides updates of progress as requested

c.       Consistently meets or exceeds expectations for each assigned task

d.      Completes assignment on or before the scheduled due date

6)      Organizational skills

a.       Demonstrate ability to maintain and utilize resources effectively

b.      Able to prioritize and complete tasks according to priority

7)      Travel

a.       Ability to travel from 60% to 80% of time

b.      Eligible for visas, as needed (or striving toward visa eligibility)

Retail Business Products

1)      POS (ORPOS, ORBO, ORCO, Wincor, other)

2)      Returns Management

3)      Inventory (SIM, EBS, other)

4)      Sales Audit (ReSA, other)

5)      Merchandising (MOM, EBS, other)

6)      CRM/Loyalty (Seibel, Peoplesoft, ATG, other)

7)      Order Management (EBS, other)

8)      Oracle Business Process Analysis Tool

Specialty or Industry Focus

1)      Telecommunications

2)      Mobile/eCommerce

3)      Pharmacy

4)      Fashion/Apparel, soft goods

5)      Electronics, hard goods

6)      Health Care

7)      Grocery

8)      Internationalization

9)      Tax/VAT

10)   Allocations/Analytics

SHASHANK VERMA | Manager – Talent Acquisition, U.S.
Phone (408) 335.9152 | shashank.verma@infogain.com
www.Infogain.com | Global Business and IT Consulting Leader

Established in 1990 in Silicon Valley, California, Infogain delivers end-to-end solutions through valuable strategy development, consulting services, and highly skilled engineering execution.  With worldwide delivery capabilities in ERP, integration, business intelligence and CRM, we have developed deep industry expertise through our engagements in Manufacturing, ISV’s, Insurance, and Retail among others.  An ISO certified and an SEI-CMM level 5 compliant organization with global delivery centers in New Delhi and Pune in India, Infogain specializes in JAVA, integration, and the full Oracle stack, including database, middleware and applications such as ebiz, Siebel, Oracle Fusion, and Oracle Retail.