Come work for an EXCITING and PROFITABLE Software Solutions Provider in the Healthcare / Medicare industry. We’re one of the few growing & profitable companies around!! Our team is seeking Account Managers with Healthcare IT experience to support our fast-growing client base. This is a special opportunity to contribute your knowledge in a very competitive and growing industry…

Position Overview 

Responsible for building and maintaining client relationships through the entire customer life cycle (Implementation to Maintenance). A successful account manager will be a team leader in defining and coordinating all of the implementation tasks for their implementation accounts.  Project management, attention to detail and excellent oral and written communication skills are a must.  This person will enjoy interactions with people, navigating challenging project deliverables and milestones and coordinating with the best technical and product team in the industry.

Working as a team partner will carry out responsibilities as specified below and other duties as assigned.

Client Management (50% of responsibility)

1)     Manage clients and internal resources for implementations.

2)     Manage support and operations group for on going client support.

3)     Prioritize and manage client deliverables and expectations.

4)     Identify customer driven product enhancements and initiate new product enhancements.

5)     Monitor and mitigate issues that impact customer satisfaction.

6)     Client satisfaction and account growth are key performance indicators.

Project Management (50% of responsibility)

1)     Create client driven project plans and coordinate internal and customer resources to on-time / on-budget milestones.

2)     Monitor project risks and take proactive corrective actions.

3)     Coordinate project team member deliverables.

4)     Clear communication with internal and external stakeholders.

5)     On-time and on-budget milestones are key performance indicators.

Client interface/Account MGT

§         Meet with client’s onsite and via telephone to maintain relationship, provide training and updates, coordinate deployments and other activities, communicate system changes and other information as needed. Ensure client needs and status updates are communicated appropriately to Dynamic staff. Maintain formal call logs for recurring meetings and projects. Maintain project plans as appropriate.

Configuration tasks

§         Using specifications provided by client, configure TEST and PRODUCTION systems using Voyager Setup.

Correspondence Configuration

§         Configure and update client letter templates.

Harbinger Support Coordination

§         Participate in meetings and prioritize Harbinger support activities.

Help desk support (Level 2)

§         Respond to client help desk requests, resolving most issues; to include identifying and documenting system defects and coordinating support tasks.

Implementation discovery

§         Work with client to determine business requirements for successful implementation, performing gap analysis, documenting scope of implementation. Advise client of best practice configurations and workflows, documenting client requirements for configuration.

Implementation tasks

§         Coordinate implementation meetings and project plans, ensuring all requirements are documented and assigned appropriately.

 NPD Participation

§         Participate in NPD meetings representing client business needs to facilitate the NPD process.

Operations Setup

§         Setup and maintain operational calendar.

Project management – special projects

§         Work with client to determine business requirements for successful special projects, documenting scope and obtaining client signoff of completed project.

Requirements/Business Requirements

§         Identify and document business requirements for new or enhanced Voyager functionality.

Requirements/Write (Workaround/Custom)

§         Identify needs for interim workarounds and custom processes; document business requirements.

Test Plans/Write (Internal)

§         Develop detailed test plans to validate new functionality.

Testing/Pre-Release

§         Perform detailed testing on existing and new functionality, documenting defects and weaknesses.

Training presentation (external)

§         Conduct online and onsite training sessions, educating clients on how to use Voyager to meet CMS operational requirements.

 Experience

For immediate consideration, please send a Word copy of your resume to Andrea Larsen at andrea@innovativeics.com .

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