EMD Chemicals is the North American specialty chemicals sector affiliate of Merck KGaA (Darmstadt, Germany). Along with our sister company, EMD Crop BioScience, we are a global organization with 900 employees providing innovative solutions to the pharmaceutical, biotech, cosmetic, automotive, plastics, electronics, agricultural and life-science research industries. Merck KGaA is a global pharmaceutical and chemical company with a history that began in 1668 and a future shaped by more than 30,000 employees in 60 countries. We offer exciting career opportunities for dedicated professionals committed to creating leading-edge innovations for the benefit and enjoyment of everyday life. Interested in joining our team? Postings for all open positions can be found at www.emdchemicals.com.
Job Description
Account Manager - Sales Operations
We currently have an excellent career opportunity for an Account Manager to join our growing Sales Operations team. This position is an integral part of the Sales Operations Team with responsibilities including technical and operational pre-sale and post-sale support for Custom Biosciences (Novagen and Calbiochem Brands) products to customers in North America and to select CMGs (international Merck affiliates).
DAILY RESPONSIBILITIES:
This person will be involved in developing solutions for customers and solutions for process improvements, utilizing project management approach to investigate, analyze and identify viable options and then lead the project. Leading the project, this person will interact directly with customers and EMD Operations and Supply Chain colleagues to develop solutions for Custom Services products. This person will also work in a team approach with other EMD customer touch points to ensure we maintain current business, grow new business and also improve processes related to achieving customer satisfaction.
- B.A. B.S. in science, M.S. preferred
- 3 - 5 years in biotech, preferably in a service/sales role
- Customer relationship skills
- Ability to communicate the technical benefits of our products & services to customers and work with colleagues on technical projects
- Demonstrated ability to understand supply chain and operational structure and suggest solutions to meet market and customer requirements
- High level of computer literacy / knowledge and experience with MS Office, Lotus Notes, SAP is preferred
DESIRED TRAITS:
Confident, positive, "can do" and stable attitude towards customers, colleagues and team members. Receptive to new ideas and proactive approach towards continuous improvement process initiatives
Flexible in approach, prepared to respond to business needs regarding work assignments and location
Clear attention to details and quality
Ability to manage multiple projects and meet deadlines
Team player in an international environment
Excellent oral & written communication skills
Business Acumen
Ability to represent EMD externally
Additional Information:
EMD Chemicals Inc. is an equal opportunity employer.
