Job Title:          Account Manager, Sales/Staffing

The account manager will pursue growth within their assigned customer base and will identify opportunities to develop new business cross-selling our client’s capabilities.

Essential duties and responsibilities include the following. Other duties may be assigned.

·         Must meet or exceed the performance goal outlined in the budget for their area of responsibility.

·         Develops and maintains customer relationships while actively pursuing new opportunities and leads

·         Works closely with recruiting throughout the sales process

·         Regularly interacts with the consultants assigned to their account and performs staff evaluations in a timely manner. Works closely with the customer to pursue and process reclassifications.

·         May train consultants on use of customer specific/proprietary online applications and practices. This includes, but is not limited to, troubleshooting errors, connectivity problems, related to customer-specific tools such as Chimes, Fieldglass, Insight, etc.

·         Ensures customer approvers/department information is accurate and updated through CRM system. Updates and status change forms as necessary.

·         Provide voice of the customer feedback to management and support resources.

·         Assists accounting with hit list and/or accounts receivable aging. This includes follow-through with missing or incomplete timecards, purchase orders, outstanding invoices, etc.

·         Responsible for facilitating requests, approvals, and/or reimbursement for business related expenses, training, etc.

·         Updates CRM, Recruiting Applications and contractor spreadsheets as required.

·         Inputs, analyzes and regularly reviews metric data specific to customer and our Client’s requirement to effectively manage business and support quality efforts.

·          Attends and participates in team meetings.

·         Attends customer meetings, including supplier meetings

·         Participates and contributes to organizational assignments and responsibilities

·         Work collaboratively with the Project Sales team in introducing, identifying, and supporting project sales opportunities in the assigned customer base

Supervisory Responsibilities

·         Manages assigned contract staff within customer base. Responsibilities include coaching staff; planning, appraising performance; rewarding and disciplining consulting staff; addressing complaints and resolving issues.

Qualifications

·         Effective communication (verbal and written) and organizational skills; computer internet and systems knowledge; knowledge of customer staffing requirements and company staffing procedures; customer service acumen. Ability to exercise judgment under pressure and use analytical ability to affect solutions required. Familiarity with human resources practices a definite plus.

Education and/or Experience

·         Bachelor’s degree and 5 years combined staffing experience in sales, recruiting, sourcing, order fulfillment or requisition processing.

·         Any similar combination of education and experience