The Account Production Coordinator position works closely with the Account Production Managers, assisting them in their work, taking on certain responsibilities and enabling the Account Production Managers to finish their work in a timely and more effective manner.

The Account Production Coordinator works primarily with the Account Production Managers, but also works with multiple Merkle operations teams (account management, email production, creative).

The Account Production Coordinator reports to the Sr. Solutions Manager.

Position Responsibilities:

·         Assist Account Production Managers with their daily work

·         Build and run client reports according to schedule

·         Run special projects assigned by the Account Production Managers or Sr. Solutions Manager, such as client report standardization, data requests, issues reporting

·         Assisting in the quality assurance of jobs

·         Assist in the maintenance of client-related documentation and schedules

·         Facilitate communication and documentation among different teams at Merkle

·         Support and work with other teams in the management of client projects

·         Provide supporting documentation for billing clients for completed projects and services delivered on a monthly basis

Skill Set Requirements:

·         Team player

·         Outstanding organizational skills

·         Direct marketing and database knowledge

·         Strong verbal and written communication skills

·         Ability to multi-task, prioritize and manage workload

·         Self motivated/self starter, and ability to work independently

·         Flexible and adaptable to client, industry and organizational changes

·         Ability to work under pressure in a fast paced, demanding environment, with a client service orientation

·         Willingness toward self-improvement and continuous learning

Position Qualifications:

·         2-3 years of technology services, marketing services or project management/coordination experience, ideally in a technology or marketing services organization

·         Knowledge of direct and database marketing processes; email planning and execution preferred

·         Proficient in Microsoft applications (Excel, Word, PowerPoint)

·         BA/BS required