*Essential Job Functions:

• Must be able to handle high call volume. 

* Position Duties and Responsibilities:

Ø  Receive payments and post amounts paid to customer accounts.

Ø  Locate and monitor overdue accounts, using Aging report and an automated system.

Ø  Record information about financial status of customers and status of collection efforts.

Ø  Locate and notify customers of delinquent accounts by fax, telephone or mail.

Ø  Inquire with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.

Ø  Advise customers of necessary actions and strategies for debt repayment

Ø  Persuade customers to pay amounts due on accounts or nonpayable checks.

Ø  Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports when needed.

Ø  Perform various administrative functions for assigned accounts, such as recording address changes.

Ø  Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

Ø  Process customer credits and apply to invoices

Ø  Follow –up with customers regarding short paid invoices.

Ø  Assist in processing credit requests

Ø  Interact with Sales department to resolve all unpaid balances.

Ø  Must have good computer skills: Excel, Word and Power Point.

Ø  Must have good communication skills (oral and written)