Explore Information Services, an Altegrity company, is a leading provider of data solutions to the insurance industry. For more than two decades, property and casualty insurers have relied on Explore for innovative solutions that identify risk, lower expenses and help them achieve a competitive advantage.

Explore is looking for an Account Services Representative (ASR) to assist customers with product implementations and modifications. The ASR will answer customer questions concerning data, product features, etc.; and manage customer expectations of Explore’s products and services for all accounts (insurance companies, strategic partners). This position will be assigned customers based on workload. The ASR will be the “in house” expert on the assigned accounts. This individual must be an excellent communicator both internally and externally.

Job Responsibilities:
• Set-up accounts.
• Monitor monthly production process.
• Ensure the timely receipt of customer input files and the on-time delivery of product output.
• Answer customer calls for technical assistance and other general inquiries.
• Answer internal questions concerning the accounts status, etc.
• Manage account data receipt and product delivery.
• Call assigned accounts on a scheduled basis to assure they are satisfied with the service. 
• Act as the liaison between the customer and IT to assure all inquiries are reported and follow-up action is taken.
• Monitor customer compliance with contractual requirements and the FCRA (Fair Credit Reporting Act).
• Assist in the maintenance of key strategic alliances.
• Manage all inbound sales calls and determine appropriate action.

Job Requirements:
• Two- year degree or equivalent work experience.
• Proficiency in Microsoft Outlook and Excel.
• Solid problem solving skills.
• Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
• Strong organizational skills.
• Ability to analyze data to resolve problems and make sound decisions.
• Solid interpersonal skills - both written and oral.

Explore offers a competitive salary, full benefits including medical, dental, vision, life insurance, STD, LTD, tuition reimbursement and 401k with employer match.

To be considered for this position, please apply at: www.exploredata.com.

Employment is contingent upon successful completion of background investigation. Pre-employment drug screening required. No recruiters or agencies. No phone calls. Only candidates whose profiles closely match the requirements will be contacted during this search.

Explore is an Equal Opportunity and Affirmative Action Employer.