cope/Overview

The Account Supervisor (AS) is responsible for managing Agency resources to ensure successful program execution for a well-known client in the retail industry.  The AS also looks beyond the day-to-day account needs and develops ways to build a client’s business.  The Account Supervisor role includes, but is not limited to, leading and monitoring day-to-day activities relating to the client, managing an account team to ensure strategically that the client’s needs are being met, and working with other departments to develop long-term strategies that will build a client’s business.  Bi-cultural (Spanish) or knowledge of Hispanic culture a plus. The AS reports to an Account Director and plays a key role in developing subordinates. Previous experience in the retail category is required for this position.

Core Responsibilities

·        Help manage client’s directives, goals and objective on the account

·        Conduct a marketing analysis on all aspects of the client’s business

·        Execute sound, relevant experiential/marketing strategies in coordination with account team

·        Utilize internal and external resources to provide on-target solutions and produce flawless promotional events

·        Develop strategies to increase brand-building activity

·        Analyze results throughout the program and make adjustments to any of the above

·        Ensure company standards, policies and procedures are maintained at every level of client activity and internally

·        Take proactive approach to anticipate internal and external concerns and maintain level of flexibility to quick respond to changing client demands

·        Provide leadership, management, coaching and development for account staff and other departments working on the account

·        Prioritize account activity to achieve optimum efficiency and profitability

·        Completely understand budget commitments and manage account relevance to deliver them

·        Implement and/or monitor account budget.  Stay within parameters of budget and communicate to client and/or senior management if changes are made

·        Help clients prepare sound proposals for financing new value added programs

·        Work with HR to ensure HR policies, practices, initiatives, etc. are developed and communicated effectively and adhered

·        Work with HR to ensure all disciplinary issues are dealt with fairly and quickly

·        Manage needs of designated human resources to maximize learning and productivity while minimizing turnover

Competencies:

·        Knows Client’s Business: Inspires/gains confidence of client team; develops strategic, as well as, tactical solutions; translates clients’ input

·        Strategic Thinking/Analytical Ability: Thinks strategically about the business; effectively problem solves; generate innovative solutions

·        Makes Decisions/Sets Direction: Makes sound decisions, uses good judgment; establishes priorities and provides goals; anticipates needed resources

·        Communication: Consistently demonstrates and models a high level of credibility; communicates effectively up and down the organization; actively listens and probes to understand

·        Relationship Building: Builds strong partnerships with agency counter-parts; manages client relationships by balancing their current wants with long-term needs

·        Budget Management: Develops and manages overall program budget; carefully considers cost benefit issues

·        Management Skills: Promotes teamwork with all departments; delegates responsibility effectively and appropriately; empowers direct reports; empowers direct reports

·        Leadership: Sets high standards of excellence; earns respect from and instills confidence in team members; embraces best practices and leads by example

·        Coaching and Development: Celebrates, recognizes and rewards team and individual triumphs; focuses, aligns and motivates people quickly; transfers critical knowledge to high potentials

·        Teamwork: Promotes enthusiasm and pride; encourages cooperation and conflict resolution; shares useful information in a timely manner

Position Requirements

·        Minimum of 2 years as a promotional marketing Senior Account Executive or minimum of 5- 7 years’ relevant industry experience;

·        Knowledge of Hispanic culture a plus

·        Previous experience in the retail category

·        Solid knowledge of all aspects of experiential marketing

·        Excellent oral, written and interpersonal skills

·        Strong interpersonal skills that encourage team cooperation, promote enthusiasm and motivate strategic thinking

·        Developed management, leadership and team building abilities

·        Advanced ability to present and sell Agency recommendations

·        Ability to monitor/evaluate and impact the quality of a client’s work within all related functions