3M Health Information Systems, Inc., is the leader in providing healthcare funding and performance management solutions. With more than 5,000 customers, 3M Health Information Systems enables healthcare providers to enhance operations, shorten revenue cycle times, improve patient care and achieve an electronic health record solution.
Job Summary:
- Design and write documentation provided to customers, including task-based user manuals, technical reference materials in a variety of formats, release notices and update instructions, online help systems, online instructional demos, knowledge base articles, and system administrator and installation manual
- Creatively gather and critically analyze source information
- Serve on the cross-functional teams responsible for product development, attend all team meetings, and maintain open communication between the team and the Documentation department
- Demonstrate a clear understanding of 3M HIS products; write clearly and accurately
- Write with audience and information needs in mind
- Conform to department standards of formatting, information design, and usability
- Uses the following tools for writing documents: Author-it, Framemaker, Robohelp, Captivate, Adobe Acrobat, Microsoft Word, Microsoft Excel
- Use basic business tools in day-to-day work: Microsoft Office (Word, Power Point, Excel, Access), Internet Explorer, Clarity, Lotus Notes, TeleLogic, Remedy, Perforce
- May coordinate projects including multiple writers
- Contribute significantly to the prevention and resolution of conflicts
- Participate in peer reviews of other people's work
- Develop multi-document information delivery plans
- May coach other writers on processes, standards, and tools
- Foster a respectful, cooperative work environment
Basic/Minimum Qualifications:
- Bachelor's Degree
- minimum 3 combined years of experience writing user documentation and/or training material
Preferred Qualifications:
- Bachelor's degree in English, Communication, Journalism, Education, or related field
- Strong writing and editing skills
- Excellent communication and research skills
- Competency with desktop publishing tools and computers in general
- Ability to learn and adapt quickly
- Comfortable in a fast-paced environment with challenging deadlines, and multiple projects
- Proven ability to maintain a positive attitude in a team environment
- Proven ability to take individual initiative and responsibility for assignments
Benefit Information:
This position is a HIS position and is therefore not a 3M benefited position. The position is subject to the benefit package under HIS benefits program. Details will be shared with you at the time of interview with the hiring manager.
Relocation:
No relocation Available
Additional Information:
- Travel Percentage: 10%
