Freedom Disability, a Social Service Coordinators company, a leader in providing disability advocacy services is seeking a trainer that provides training and guidance to Advocates, Claim Assistants, and other administrative representatives to ensure performance levels meet departmental standards.
The main function will be to conduct training for all new hires and established employees as needed. The trainer must ensure that all staff has full comprehension of the Company’s values, objectives, and contractual compliance obligations as well as the HMO plans Freedom serves. Responsible for the development, coordination, and completion of training courses and modules. Track and document all training for employees including student feedback. Develop and deliver training to ensure Advocate certification for handling hearing-level cases (administered by the Social Security Administration). Develop web-based training modules in accordance with business needs and corporate training standards. Assimilate feedback from quality assurance into training materials and classes. Manage the productivity and effectiveness of other trainers. Travel to other Freedom offices/non-Freedom locations to conduct training sessions for office-based and remote work-at-home employees. Estimated travel 15% during 2009 and 10% thereafter. EXPERIENCE: 2-3 years of Social Security/Disability/Healthcare training preferred. 2-3 years of training experience including classroom settings, as well as web-based delivery required. EDUCATION: College degree required.
Freedom Disability