Telecommunications/Agent Manager

Curbia Technologies is an international communications company dedicated to superior commercial and residential voice over IP products and excellent customer support.  We are currently looking for an experienced account manager to manage the relationships with our sales agents. 

Responsiblities

•  Support Agents with product solutions, pricing quotes and order processing.

• Educate channel partners on company products and services, processes and procedures.

• Provide a single point of contact for guidance and direction regarding all levels of product information, pricing and technical support.

• Provide analysis and recommendations for continuous development of channel programs. 

• Manage commercial order processing to ensure accurate and timely delivery of services.

• Team with technical, customer service, and related support staff to ensure end-to-end customer sales and satisfaction; driving new revenue growth from satisfied customers.

• Additional responsibilities as required in a small, fast paced company.

Qualifications

• At least 2 years of telecommunications or computer networking experience in a sales or technical support role.
• Must possess technical knowledge to appreciate the challenges and opportunities posed by developing an integrated communications solution.
• A good communicator, team player and flexible.
• Possible telecommuting opportunity