Company Info:

Catlin is an international specialty property and casualty insurer and reinsurer.  They provide creative risk management solutions and excellent financial security to clients worldwide.  Over its more than 20-year history, Catlin has emphasized a firm commitment to discipline underwriting and professionalism.  Catlin is a service-oriented company with a strong underwriting culture, an experienced management team, and a broad risk appetite and product capabilities.  Catlin's ongoing aim is the bring out the best in its employees and to give them the tools they require to perform to the highest standard.

Reporting to:    Production Support Manager

Position Description:

The Application Support Analyst is responsible for initial triage of production support tickets, communication with customers and providing internal testing of the production support releases.

Key Objectives of Position:

• Provide customer support to users of the US Insurance Applications.
  
• Triage tickets and gather additional information.
  
• Provide internal testing (QA) for Production Support releases.

Major Responsibilities:

• Initial triage of incoming production support tickets.
  
• Resolution of Tier 1 tickets (unlocking contracts, unlocking users, new employee/user set up, etc.)
  
• Appropriate assignment to the Tier 2 and Tier 3 team members.
  
• Documentation of internal training sessions.
  
• Communicating information specific to Business Unit process and procedures to business groups.
  
• Testing of modifications prior to their release into production.
  
• Movement of forms and reports to production for release management.
  
• Special projects as assigned.

 Qualifications:

• P&C Insurance Industry Experience of 3+ years.
  
• Software QA experience preferred.
  
• Bachelors degree or 5+ years relevant experience.

 Skills & Abilities:

• Ability to handle multiple project objectives and time lines.
  
• Strong problem-solving and analytical skills.
  
• Strong communication and interpersonal skills.
  
• Reliable, disciplined, and organized.
  
• Team work orientation a must.
  
• Self-reliant; able to work independently and accept responsibility