The Application Support Engineer is a key member of Cvent's Technology team, which designs, develops and operates large-scale, Internet-based applications.  The primary responsibility of t his position is to provide support, troubleshooting, and product knowledge to Cvent’s Client Services team.  This person excels at working with multiple teams to resolve issues and ensure that our product offerings are user-friendly and bug-free.  This is an entry-level position with significant opportunity for career growth.

·         Provide top-tier support for Cvent’s product offerings to our customer service team and clients

·         Work with multiple teams to find, analyze, and resolve client issues

·         Troubleshoot software problems in frontend and backend systems

·         Monitor, document and report product defects and performance issues

·         Provide input on product design and usability based on client feedback and first-hand experience

·         Facilitate communication between technology teams and other departments on issue status and resolution

·         Supply in-depth technical and business product knowledge to multiple teams

·         The successful candidate will have 0 to 2 years of relevant experience

·         BS in Computer Science, Information Systems or equivalent required

·         Excellent problem solving and analytical skills

·         Solid understanding of relational databases and the Software Development Life Cycle

·         Outstanding oral and written communication skills

·         Ability to convey technical information to a general audience

·         Aptitude for learning new technologies

·         Zealous attention to detail

·         Knowledge of the following is desirable: database management systems, SQL, HTML, XML, C#, ASP.NET, IIS, JavaScript

Cvent, Inc. (www.cvent.com) is the market leader of on-demand event management software and strategic meetings management solutions. Cvent is a 500 -person, growing and profitable software company headquartered in the Washington, DC area. Cvent offers web-based software with features including online event registration, event management, event website creation, meeting site selection, event sourcing and web surveys. Cvent helps over 12,000 planners manage 175,000 events, surveys and marketing campaigns per year. Cvent's users have sent over 175 million event invitations, processed $1 billion in online payments and managed over 5 million event registrations and responses using Cvent's software. The meetings industry is the 22^nd largest industry in the U.S, and is valued at over $50 billion dollars per year. The surveying or market research industry is an $8 billion dollar per year market.

Company Background:  We started the company in 1999 and currently have 500 employees. Based in McLean, Virginia Cvent has been consistently profitable for the past 24 consecutive quarters. We have grown 45% every year for the past 7 years and we are the only major company in our industry that is consistently profitable. We have a significant international operation and regional offices in Chicago, Los Angeles and Orlando. Over the past 3 years, we sent about 30% of our US employees for short-term assignments in our international office. 

Management Team:  We have eleven people in senior management. We are very experienced in our particular areas as ten of the eleven members of senior management have been with the company since inception almost 10 years ago. We are all in the early prime of our careers and most of us have advanced degrees (Harvard Business School, Wharton, Georgetown Law, and Duke Law). We believe in hiring people based on talent, not years of experience. We are motivated and very hungry to grow our company. We promote people on performance and we invest aggressively in our people.

Investors:  We raised $17 million in venture capital in 2000. Our investors include institutional venture capitalists and angel investors such as the CEO of Nortel, CEO of Nextel, CEO of Bell Atlantic, CEO of AOL, and worldwide Chairman of McKinsey Consulting. We have over 30 publicly traded CEO’s who have personally invested in the company; we view this as an endorsement of the product and team.

Customers:  Cvent has over 4,000 customers. Nearly 70% of our revenue comes from corporate customers.  Approximately 30% of our revenue comes from associations, non-profits and universities. Representative customers include KPMG, The World Bank, Rolls Royce, American Marketing Association, Walmart, ExxonMobil, Yahoo, Harvard University, United Way, BMW, and Siemens.

Products: Cvent is built on a Microsoft .net platform and is an On-Demand Application Service Provider (ASP). We have invested $25 million in building our products and have run hundreds of thousands of events, millions of event registrations, and hundreds of millions of email invitations. Cvent offers a next generation product suite of Event Management (online registration, eMarketing, reporting, travel capabilities, and supplier sourcing), Web Surveys, Strategic Meetings Management Solutions and Email Marketing.

Awards:  Cvent has received a number of recognitions for our strong company culture, consistent and impressive growth, visionary leadership and investment in our employees. These include:

·         Washington Business Journal’s Best Places to Work in the greater DC area for 2009 - This award recognizes the company’s achievements in creating a positive work environment that attracts and retains employees through a combination of employee satisfaction, growth opportunities, working conditions and company culture.

·         Fastest 50 Growing Companies in Virginia - This is an annual recognition by Deloitte & Touche ranks technology companies based on the percentage of revenue growth over five years.

·         Our CEO, Reggie Aggarwal, was recently named as one of Washingtonian Magazine’s 100 Tech Titans. This recognition honors leaders in technology for their success and influence in business and industry in the DC area.

·         Reggie Aggarwal was named Ernst & Young’s Greater Washington Entrepreneur of the Year. This tribute celebrates the achievements of leading edge business professionals.