Candidate will provide escalation level response for client issues and problem tickets reported to the Help Desk related to the seven currently supported Departmental Applications, plus additional applications when added to the team portfolio. Participate in 24X7 on-call rotation with fellow team members, and with system maintenance, which is usually performed off-hours and/or on weekends. · 4+ years Application Support experience · Issue management and resolution experience · Experience in managing hardware and/or software upgrades · MS Project knowledge
Candidate will manage small hardware and software upgrades, replacement/refreshes and new application implementation projects, from conception through post go-live support. Project management tasks include development of project scope, business requirements, creating/managing project plans using MS Project, creating infrastructure diagrams, workflow diagrams, and management of project budgets, project timelines and delivery. Technical tasks include working with clients and technical staff on design, hardware/software purchases, application installation, configuration, training, deployment, and post go-live support, including support education & transition materials.
Required:
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Discover the power to make a difference - in an open, merit-based culture that transforms your talent into growth, rewarding your expertise with dynamic opportunities for career advancement.
Discover the power to make a difference - in an open, merit-based culture that transforms your talent into growth, rewarding your expertise with dynamic opportunities for career advancement.
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At CSC, we believe in rewarding talent. Find out what you want to do, pursue it, and there are really no limits to how far your career can go at CSC.
We offer a complete compensation package with a choice of benefit options that work for you whether you're just starting out, at mid-career or approaching retirement. Our welcoming, supportive work culture combines the career choices and opportunities of a global Fortune 200 company with the friendly, small-company feel that comes from putting people first. Find the mentorship and professional training you need for growth. Find a great way to grow, with CSC!
An Equal Opportunity Employer, M/F/D/V.
We offer a complete compensation package with a choice of benefit options that work for you whether you're just starting out, at mid-career or approaching retirement. Our welcoming, supportive work culture combines the career choices and opportunities of a global Fortune 200 company with the friendly, small-company feel that comes from putting people first. Find the mentorship and professional training you need for growth. Find a great way to grow, with CSC!
An Equal Opportunity Employer, M/F/D/V.
Application Support Specialist
Detroit, MI
