Job Summary
- Company
- Akimeka
- Location
- Falls Church, VA
- Industries
- Government and Military
- Job Type
- Full Time
- Employee
- Job Reference Code
- 111
Application Support Specialist
About the Job
At Akimeka, meeting high-priority challenges with high-impact solutions is what we're all about. Whether it's helping transform the future of military medicine, providing timely, trusted access to classified information, or saving lives by enhancing 911 services, we are dedicated to delivering innovative IT solutions.
APPLICATION SUPPORT SPECIALIST
At Akimeka, meeting high-priority challenges with high-impact solutions is what we're all about. Whether it's helping transform the future of military medicine,providing timely, trusted access to classified information,or saving lives by enhancing 911 services, we are dedicated to delivering innovative IT solutions.
Job Description:
Akimeka LLC, a Native-Hawaiian company, has an opportunity for an experienced Application Support Specialist. This position will support Force Health Protection & Readiness (FHP&R), an organization within the Department of Defense’s Military Health System, located in Falls Church, Virginia. Specific duties include:
Akimeka LLC, a Native-Hawaiian company, has an opportunity for an experienced Application Support Specialist. This position will support Force Health Protection & Readiness (FHP&R), an organization within the Department of Defense’s Military Health System, located in Falls Church, Virginia. Specific duties include:
- Provide Tier 1 application support for unclassified and classified Web-based applications
- Receive inbound customer calls and email inquiries, analyze problems, research solutions and provide solid answers easily understood by the customers
- Ensure issues are fully documented in the help desk ticketing system application
- Escalate non-Tier 1 issues to Tier 2
- Master the features and functionality of the supported software applications
- Maintain knowledge of software updates and enhancements
- Provide training on specific tasks in the application
Education:
Bachelor's degree preferred
Required Skills:
- Strong interpersonal communication and customer service skills
- Minimum 4 years experience in a customer support or help desk role
- Proficient in Windows 2000/XP, MS Office, and use of the internet
- Must have the ability to multi-task and work well in a fast paced team environment
- Must have strong analytical and problem solving skills
- Prior experience working with Apple/Mac systems is a plus. (OS10/OS9)
- Prior medical and/or military experience desired
- Must be able to work 10:00 PM to 8:00 AM - Wednesday through Saturday
- 4 days on - 3 days off schedue
Security Clearance: Applicant must possess an Active DoD SECRET level security clearance.
Akimeka, LLC is a growing IT provider who recognizes the value of its employees. Employees enjoy competitive salaries; a 401k plan with company match; medical, dental, disability, and life insurance coverage; paid vacation and sick time; and 10 paid holidays. Akimeka is proud to be an equal opportunity employer.
