Genesys InfoMart Developer

DESCRIPTION:

Will work on problems involving the evaluation of specifications for complex business requirements and processes (new, enhancements, maintenance), and develops and prepares solutions. Performs and leads modeling, simulations, and analysis efforts. Verifies program logic by preparing test data for trial runs, tests and debugs programs. Participates in the overall systems testing. Supports the implementation of the application into production.

• Must have PROVEN skills and demonstrated working knowledge of:
• Oracle or SQL server 2005
• Genesys InfoMart

Responsibilities for Genesys:

• Configuration and Maintenance of the GIM (Genesys InfoMart) software, DB (Database) and scheduled jobs
• Complete understanding of the GIM schema and ETL jobs
• Troubleshooting ETL processes
• Working with the DBA to make changes, upgrades, hot fixes as necessary
• Working with Report Developers to identify data elements within GIM
• Provide guidance for test plans and testing scenarios in the GIM environment
• Travel will be necessary on a regular basis

Minimum Qualifications:

• Strong communication skills written and verbal, with multitasking capabilities, and a good sense of urgency and prioritization
• Strong follow through with little supervision
• InfoMart Experience
• Strong SQL Skills
• Genesys Interactive Insights experience
• Genesys Advisor experience
• Call Center Technologies experience (IVR, Call Routing, Workforce Management, and Reporting)
• Java or ASP.Net skills

Platform and Skill Set Expertise:

Analysis Skills: Business Analysis

ABOUT TAC WORLDWIDE COMPANIES - www.tacworldwide.com

For more than 40 years, professionals have trusted TAC Worldwide to match their job skills and deliver opportunities that complement their interests and personalities. We provide associates with benefits programs, online technical training, career counseling, and on-going HR support.

In addition, TAC Worldwide communicates with all associates throughout their work assignments and strives to find new and interesting opportunities on their behalf.   TAC Worldwide is committed to finding you rewarding short-term and long-term job assignments that deliver your ideal mix of job flexibility and professional independence.

We align your technology expertise, interests, and personality with clients' needs to ensure that you have great relationships with co-workers, that your skills stay sharp, and your talent challenged.

You can experience a variety of industries, top companies, explore new opportunities for professional development — and be secure in the knowledge that we're always working to make your transition to your next assignment smooth and speedy.

We provide Contract Talent with:

• Highly competitive compensation
• Option to purchase health care benefits (not available in all states) with EAP (Employment Assistance Program)
• 401K Flexible spending account
• Direct deposit
• Weekly payroll
• Career development
• Long and short-term assignments locally, nationally, and worldwide Career development and certification programs