Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses, experience Nuance by calling directory assistance, getting account information, dictating patient records, telling a navigation system their destination, or digitally reproducing documents that can be shared and searched. Making each of those experiences productive and compelling is what Nuance is all about.

Nuance's broad range of healthcare specific applications and technologies help service providers significantly increase their bottom line in today's hyper-competitive market. Whether you need to automate the routing of calls, the creation or collection of information, process transcriptions or complete claims, we have a solution to reduce manual tasks and improve patient care, increase staff efficiency, and cut costs.

As a contributing member of Nuance, you will work within a dynamic team environment to develop, support, market and sell our award-winning software applications. We offer competitive compensation packages; including stock options, Employee Stock Purchase Plan, 401(k), full health and welfare benefits and a challenging technical but casual work environment. Join our dynamic, entrepreneurial team that operates worldwide (Europe, US, APAC). Be a part of our fast growing track of continuing success.

For more information, please see www.nuance.com.  Nuance is an equal opportunity employer.

To be considered an applicant, please submit your resume to this job at:  http://www.nuance.com/company/careers /

REQUIREMENTS:

• Bachelor’s degree with related relevant training experience and technical knowledge.
• At least 5 years of training experience preferably in a healthcare environment
• Able to resolve product/software problems utilizing technical support services when necessary via on-site, telephone, both verbally and through remote communication packages.
• Strong training, written/oral communication and interpersonal skills 
• Previous experience working on site at a customer location is a big plus
• Ability to work independently while representing/balancing the needs of Nuance and the customer 
• Knowledge of PC, software, hardware, telephony and operating system skills for training, testing and troubleshooting required
• Possesses general depth and breadth of product knowledge.
• Possesses general knowledge of users’ applications. Customer satisfaction questionnaire will be done quarterly and be part of the review metrics for this position.
• Knowledge in the following core technologies: DOS, Windows 98 through XP, Windows NT, PC Literacy, Telephony, Basic Networks, Databases, MS Word,  MS Excel, MS PowerPoint
• CTT+ Certification is highly desirable. Dictaphone product certification is also a plus.