PROSERVICE HAWAII
As Hawaii's leader in employment administration it is our mission to provide world-class, cost-effective services, including health care, workers' compensation, payroll services and human resource support to our clients. ProService offers employees a vibrant culture, competitive pay and outstanding benefits including medical and dental; 401K savings plan; and additional flexible benefits. Join the ProService team and Turn Pro!

ProService Hawaii is an equal opportunity employer.

Are you more driven and results-oriented than the people around you? Do you miss working with colleagues who challenge you?  Then come work for Hawaii's leader in employee administration! ProService Hawaii is the state’s largest and most respected employee administration firm and seeks candidates with a strong track record for success and high quality work in a fast-paced environment.

RESPONSIBILITIES

·         Reviews, analyzes, evaluates and applies solutions to end-user support requests for the organization’s mission-critical payroll and other SQL-based applications. 

·         Troubleshoot business applications to resolve technical related issues including application and data problems. 

·         Develops, maintains, and executes testing plans for business applications including initial implementations, enhancements, or upgrades. 

·         Develops and maintains technical documentation for business applications, services, processes, and support.

·         Manages support requests and participates in developing, supporting, and meeting the team and department Service Level Agreements (SLAs).

·         Provide support for various business applications.

·         Manage vendor relationship to assist with problem analysis and decision making with internal clients and team members

·         Create, maintain, and modify SQL stored procedures, triggers, views, jobs, and ETL

packages

·         Install and deploy SQL databases, create backup plans, test disaster recovery scenarios, and manage security

·         Document processes and help design improvements

·         Communicate clearly and professionally with internal customers including technical and

non-technical staff, management, and vendors

QUALIFICATIONS

·         BS degree in Computer Science, Information systems, or related specialty or equivalent experience/training

·         2+ years experience in application support

·         Must have an understanding of general business principles, and how to translate business needs into quality technical solutions. 

·         A genuine focus on internal customer satisfaction and a positive, friendly demeanor is required. 

·         Functional experience with databases, SQL scripting, or other programming experience

·         Knowledge of IIS configuration and management

·         Experience with ASP, HTML, and .NET applications preferred

·         Strong organization and prioritization skills

·         Strong customer service experience preferred

·         Must be able to work both independently and as a valued member of a team

·         Exposure to UltiPro HRMS or other HRMS/Payroll systems a plus

·         Crystal Reports and Cognos reporting experience a plus

To apply, please visit our website www.proservicehawaii.com/careers and fill out our online application form.