JOB PURPOSE:   To support store management in minimizing loss of company assets and maintain a safe and secure environment for our customers and employees.

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  Observe store operations processes to detect problems, initiate investigations, research and establish facts for proof and validation of evidence, and resolve internal/external loss cases following company guidelines; testify at legal proceedings as required.
  
  


• Trouble-shoot and install CCTV camera systems.


• Inform and educate associates about the Company's loss prevention philosophy and policies


• Provide ongoing loss prevention training for all store Associates and Managers


• Assist with training of new Area Investigations/Training coordinators


• Partner with the Area LP Manager to implement loss prevention training programs


• Insure adherence to laws, regulations and Stein Mart's policies and procedures


• Maintain routine surveillance and review surveillance video recordings


• Follow up on audit results, review, research and report irregularities, and recommend corrective action


• Conduct formal interviews to establish facts, including conducting phone interviews, making contact with customers or outside authorities


• Analyze information to make informed decisions; deciding a course of action in conjunction with others


• React quickly to emergency situations and identify points of danger (e.g. fire, crime risk and workplace hazards)


• Develop thorough knowledge of systems to include computer programs/reports, store registers and electronic surveillance equipment


• Prepare required reports on loss prevention activity and submit copies to: Store Management and the Area LP Manager


• Educate and inform associates of safe working procedures and practices working with Store Managers to schedule and conduct safety committee meetings and training on a regular basis


• Conduct annual OSHA training and bi-monthly safety inspections


• Assist with implementing new safety procedures and following up on recommended changes


• Provide ongoing communication to Store Management, Area LP Manager and Regional Loss Prevention Directors and Corporate Loss Prevention regarding problems/issues as applicable


• Partner with Store Management and the Area LP Manager to coordinate recruiting, selecting, orienting and training for Area LP Staff.


• Establish personal contacts and build rapport with local authorities (i.e., Police Department, Fire Department, EMS, disaster coordinators and prosecutors

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  High school diploma or GED equivalent; Associates Degree preferred.
  
  


• Retail loss prevention experience.


• Minimum 2 years experience in a loss prevention position with experience conducting investigations and interviews.


• Experience using Wicklander-Zulawski Interviewing and Interrogation techniques preferred.


• Demonstrated ability to effectively communicate both verbally and in writing.


• Results oriented with demonstrated ability to follow through, make informed decisions that comply with policies and procedures, complete tasks and problem-solve.


• Demonstrated attention to detail with a high degree of accuracy.


• Demonstrated ability to handle stressful situations with emotional control and conduct mediations in a diplomatic manner.


• Ability to work independently.

Physical Requirements: Moderate physical effort required.  Standing and walking will constitute 50% or more of a work shift.  Stooping, kneeling and climbing on an as needed basis.

Travel Requirements:  Approximately 90% travel within a defined area.  Expected overnight travel.