Recall is a global leader in managing critical information throughout its lifecycle. Through its three core lines of business, Document Management Solutions, Secure Destruction Services and Data Protection Services, Recall provides secure storage, indexing, retrieval, digitization and closed-loop destruction services for information in multiple formats, to approximately 80,000 customers worldwide. The company’s 4,500+ team members manage all of these services at nearly 300 dedicated operations centers in over 20 countries on five continents.
Recall's diverse customer base represents small, mid-sized and large, multi-national businesses in a range of industries including finance and banking, healthcare, legal, media, government and professional services. To support these customers in a manner that allows them to focus on their core competencies, Recall harnesses the best people, innovation and global standard operating procedures and measurement. Combine that all with a passion for quality and Recall delivers the industry’s most powerful solutions.
Position Purpose
The Area Operations Manager will be responsible for all aspects of multiple operations and/or service lines. The core accountabilities for an Area Manager are Quality, Safety, Customer Service and Overall Business Performance. The Area Operations Manager is accountable for ensuring the integration and support of sales and account management programs and initiatives.
Key Accountabilities
· Meeting or exceeding customer requirements. This position requires a person who embraces customer service with a passion.
· Provide operations management support for all sales and account management activities, initiatives and programs.
· Maintaining adherence to Recall Standard Operating Procedures (SOPs)
· Manage and improve upon key performance indicators (KPIs) such as Profit Margin %, Asset Utilization, Service Level Status, and Productivity Levels.
· Managing quality execution of numerous projects from launch through implementation
· Conduct performance evaluations and reviews for direct reports to ensure continuous development and performance improvement for personnel.
· Responsible for facility management including building maintenance, capacity planning and management, facility safety code compliance.
· Manage the R&M and maximum utilization of the fleet.
· Risk management including safety, SOP compliance, fire code compliance and OSHA operating practices.
· Evaluating processes to assure optimization of resources in relation to route management and IC operations.
· Directly manage cost control measures, which include overtime management, expense control, and productivity.
· Develop and execute operations improvement initiatives utilizing the IMPACT toolkit.
Maximize financial performance through cost control and proactive P&L management
Qualifications
· Bachelor’s Degree in Business or Equivalent Experience
· Proven leadership experience required. Must have a track record of success leading teams in a multiple site environment
· Operations experience required, logistics and project management experience preferred.
· Aggressive about career growth; this position is designed for leaders who want to progress on a fast-track career.
· Ability to determine optimal solutions to complex problems, issues.
· Flexibility to adapt to change in an aggressive, high-growth company.
· Excellent verbal and written communications skills
· Ability to multi-task and prioritize
· Demonstrated ability to work independently and manage time efficiently
· Understanding and working knowledge of DOT and OSHA regulations and compliances.
Project management skills
