At Morpho Detection, we know that our people are our most valuable asset. With that in mind, we offer excellent competitive benefits and compensation, a great working environment, and the opportunity to work with leading edge technology. We are looking for people who are seeking a challenging position; those who thrive in an environment where innovation and responsiveness are the norm.
Morpho Detection is a leader in explosive and narcotics detection for aviation safety, checked baggage screening, military & critical infrastructure protection and new growth platforms in Chem/Bio, X-ray and Radiation/Nuclear detection. Morpho Detection was formed in September 2009 by the acquisition of GE Homeland Protection by Sagem Sécurité (Safran Group)

The Safran group operates worldwide, through offices and facilities in Europe, the Americas, Africa and Asia-Pacific. Through this global presence we enhance our competitiveness, while building industrial and commercial relations with the world’s leading prime contractors and operators. Our international development strategy reflects our commitment to delivering fast, local service to customers around the world.
If you would like to be a part of a fast-paced, exciting industry that demands and rewards the best, we want to hear from you.

Morpho Detection is an equal opportunity employer.

Description: 

The Area Service Manger – West will be responsible for managing the customer services engineering staff and the installation, maintenance, modifications and repair of CTX scanners and associated equipment. As the Area Manager for the SFO/Bay Area Airports and other airports as assigned.

Responsibilities: 

• Manage the daily activities of the domestic Field Service Engineers (FSE’s)
  
• Provide direct technical assistance to the FSE’s customers, and customer staff
  
• Maintain regular contact with customers by telephone, in writing and in person
  
• Liaison between FSE’s, Technical, and Engineering staff
  
• Determine an action plan in response to customer needs, problems or emergencies
  
• Coordinate regular and escalated service responses with the other Service Managers
  
• Participate in weekly management conference calls
  
• Perform written and face-to-face evaluations for the FSE staff
  
• Maintain site up-time statistics and determine FSE customer satisfaction awards
  
• Call upon other departments outside Service
  
• Assist in the generation of annual departmental budgets.
  
• Review monthly budgets against actual, documenting and correcting deviations
  
• Follow and enforce company and departmental policies and procedures
  
• This position reports to the Regional Service Manager (RSM)

Qualifications/Requirements: 

• Bachelor's degree in business, engineering or other technical area OR high school diploma/GED with a minimum of 7 years industry experience.
  
• Minimum of 3 years experience in the day-to-day management of CT/X-Ray field service delivery.

Desired Characteristics: 

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  Ability and availability to travel both domestic and international.

  
  
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  Computer literate.

  
  
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  Excellent technical and communication skills.

  
  
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  Proven ability to lead a staff of Field Service Engineers, creating and maintaining cooperation between the FSE's, their customers and customer staff.

  
  
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  Capable of providing a timely and effective service response to a customer need, with limited resources and minimal supervision.

Eligibility Requirement:

• You must submit your application through the Morpho Detection website to be considered .
  
• You must be at least 18 years or older.
  
• You must be willing to take a drug test as part of the selection process.
  
• You must be willing to submit to a background investigation as part of the selection process.
  
• You must have unrestricted authorization to work in the United States.