UnitedHealth Group is among the most ambitious Fortune 25 companies you'll ever meet. Through our family of businesses, we're working to make the health care system perform better for more people, in more ways than ever.

Simply put, we think the entire system can be greater than it's ever been. And that drives us to work harder, aim higher, and expect more from one another.

Here, you'll be empowered to make an immediate impact for millions of others. And you'll achieve more than you ever expected. How does that fit with your plans?

UnitedHealth Group is an innovative leader in the health and well-being industry, serving more than 55 million Americans. Through our family of companies, we contribute outstanding clinical insight with consumer-friendly services and advanced technology to help people achieve optimal health. UnitedHealthcare is part of the family of companies that make UnitedHealth Group one of the leaders across most major segments of the US health care system.   When you work with UnitedHealthcare, what you do matters. It's that simple…and it's that challenging.   In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system.   Primary Responsibilities: Candidates must be fluent (written and verbal) in Chinese (Cantonese and Mandarin) and English in order to be considered Provide excellent service to walk-in members Answer inbound call inquiries from Medicare and Commercial members. Using system, answer and resolve issues such as benefits, eligibility, enrollment, claims, and billings courteously and accurately Proactively educate members for enhanced understanding on covered benefits, protocols and procedures Make outbound calls for follow-up on issues received via fax and phone in a timely manner Conduct monthly Medicare welcome calls to newly joined Medicare members Assist and involve in member retention events and programs Consistently meet established productively, schedule adherence, and quality standards Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member Actively seek out improvement opportunities. Perform Inside-Sales function to increase new business Service walk-in prospects interested in Medicare, Individual Products and Healthy NY Explain plan benefits and assist prospects to choose the most appropriate plan according to their needs Provide information on various plan designs and send out benefit package and sales materials Coordinate with Sales Rep. on prospect follow-up Handle outbound sales calls from Lead Tracking System Input sales activities and results on Sales Tracking System Collect and review enrollment application to ensure completeness Coordinate with Sales Administration and Enrollment Dept. on enrollment process Regardless of your role at UnitedHealthcare, the support you feel all around you will enable you to do what you do with energy, integrity, and confidence. So take the first step in what is sure to be a fast paced and highly diversified career. Qualifications: Must be fluent (written and verbal) in Chinese (Cantonese and Mandarin) and English Must have a New York State Health and Life license or be able to obtain one within 90 days Associates degree required Bachelors preferred Microsoft Word and Excel; advanced skill level required Experience researching online Previous customer service and sales experience is preferred Strong written and verbal communication skills Strong problem-solving skills  Diversity creates a healthier atmosphere:  equal opportunity employer M/F/D/V   UnitedHealth Group is a drug-free workplace. All candidates are required to pass a drug test before beginning employment. In addition, employees in certain positions are subject to random drug testing.