JOB SUMMARY

This position is responsible and accountable for the business activity within the Centre on a daily basis as it relates to the support of the Centre Director. Assists with staffing requirements for the Centre and may perform selection interviews. Assists in supervising employees on adherence to Jenny Craig policies, procedures and practices. Determines, approves and coordinates training to develop employees. The ACD

is expected to meet all service standards, operational procedures, and Human Resources requirements through adherence to the Company’s mission, vision and values.

ESSENTIAL JOB DUTIES

Under the direction of the Centre Director (CD) is responsible and accountable for supporting the CD in the following areas: communications and support to all positions in the Centre; assists with the preparation and presentation of employees’ performance reviews, assists with Quarterly Skill Assessments with every staff member. *See Performance Expectations below. Collaborates with the CD in administering progressive

discipline to change negative work behaviors/performance; assists CD in directing employees’ adherence to Company policies, procedures, mission, vision and values. Develops Direct Reports (19), Confronting Direct Reports (13)

Assists the CD with staffing to meet the needs of the Centre; provides input on skill and talent to match positions with appropriate employees; supports effective scheduling to meet service and safety requirements and helps manage payroll expenses as per Company expectation for Centre volume. Hiring and Staffing (25)

Held accountable for PPH targets and assisting the CD with profitability budget and fiscal growth goals above Market results two out of three months in any given quarter. Steadfastly pushes self and others to meet or exceed service, operations and revenue goals. Drive for Results (53)

Assists the CD in building effective teams by creating strong morale and spirit in his/her team; fosters open dialogue; lets people be responsible for their work; creates a feeling of belonging in the team, keeps team well informed, manages diversity well and along with the CD controls turnover at the Centre. *See Performance Expectations. Building Effective Teams (60), Informing (27)

Assists the CD for upholding strong business ethics; upholds the Basic Principles during both good and bad times; does not compromise Business Ethics for personal gain; applies fair and consistent treatment to all employees; is sensitive to and provides a work environment free of all forms of discrimination and harassment; abides by the Company’s Standard of Conduct and Business Ethics and Company Values. Business Ethics (22)

Assists the CD in meeting the expectations and desires of customers; helps employees to see the relationship between revenue and service goals; establishes and maintains effective relationships with customers through “use of silver platter service standards”; is able to effectively resolve customer complaints. Customer Focus (15), Drive for Results ((53), Business Acumen (5)

Practices, enforces and complies with all policies and procedures as outlined in the Jenny Craig Safety Policy/Safety Manual, Operations Manual and Human Resources policies; completes the safety inspection log; ensures two employees are in the Centre at all times.

Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the Operations Manual, the Jenny Craig Safety Policy/Manual and all Human Resources policies, and by demonstrating the Company’s values and being a role model for the Company Brand.

PERFORMANCE EXPECTATIONS (MINIMUM LEVELS)

Assistant Centre Directors under the direction of the CD are responsible for ensuring that their Centre achieves 100% of its monthly Corporate issued quota or a % greater than that of the Market (if the Market is below 100%).

Assistant Centre Directors under the direction of the CD are responsible for ensuring that their Centre is a minimum of 15% profitable and achieves corporate issued fiscal growth goals.

Assistant Centre Directors under the direction of the CD are responsible for the Centre generating a minimum of 15% of the Centre’s monthly quota from “Sales Deposit.”

Assistant Centre Directors under the direction of the CD are responsible for maintaining 65% of Certified New Hire Employees in their Centre for a minimum of 120 days after New Hire.

Assistant Centre Directors will provide input to the CD on Quarterly Training Assessments and annual appraisals for every employee.

Assistant Centre Directors must work a minimum of 3 nights per week, Saturdays and split shifts upon request.

NON-ESSENTIAL JOB DUTIES

Must perform similar and incidental duties as assigned or directed by the position.

JOB QUALIFICATIONS

Education and/or Experience:

High school diploma or general education degree (GED); some college and or previous management training experience preferred. Retail sales experience is a plus.

Language Skills

·         Ability to read and interpret documents such as procedure manuals, training materials, operating and maintenance instructions and safety rules.

·         Ability to write routine reports and correspondence.

·         Ability to speak effectively before groups of clients or employees of the organization.

·         Ability to converse read and write in the dominant language of the Centre location and English.

Mathematical Skills

·         Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

·         Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.

·         Ability to handle money, making change correctly, and balancing deposits.

Reasoning Ability

·         Ability to define problems collects data, establish facts, and draw valid conclusions.

·         Ability to interpret an extensive variety of information and reports.

·         Ability to interpret basic filing systems and accurately store and retrieve data.

Other Skills and Abilities

·         Ability to work in a fast paced environment.

·         Ability to work flexible hours that include split shifts, evenings, holidays, Saturdays and Sundays.

·         Ability to work with Internet, Microsoft Office; ability to use Outlook.

·         Ability to be an effective team player and be empathetic.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform these essential functions:

·         While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and sit.

·         The employee is occasionally required to use hands to handle and feel objects, tools or controls, reach with hands and arms, and to stoop, kneel or crouch.

·         The employee must frequently lift and/or move up to 10 lbs and occasionally lift up to 30 lbs.

·         Specific vision abilities required by this job include close vision and color vision to complete paperwork, use the computer and interface with clients and staff.

·         May require periods in front of a Visual Display Terminal (VDT).

Environmental Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with a disability to perform these essential functions:

·         While performing the duties of this job, the employee is occasionally exposed to risk of electrical shock.

·         The noise level in the work environment is usually moderate. The noise is due to interfacing with clients and staff.

·         All Jenny Craig Centres are smoke-free environments. Time is spent in a climate-controlled area with proper lighting, ventilation and keyboard set-up.

·         Travel is required; car and airplane.