Position Summary:

The Assistant General Manager is responsible for the management of the entire store operation. They will lead the management team to ensure execution of corporate objectives and initiatives, as well as achieving the store process and result goals. The Assistant General Manager is responsible for customer and associate satisfaction, brand standards, and profitability. The Assistant General Manager will select, develop and effectively lead a diverse, high performing team.

Principal Duties:

1. Supervise the day-to-day task assignment for and performance of 5-50 Customer Service Associates and 1-5 management associates.
2. Ensure a pleasant shopping experience for all customers, responds to customer complaints or inquiries and solicits customer feedback and input.
3. Manage all matters relating to associates and the store team. This includes recruiting, hiring, training, coaching, managing performance and administering progressive discipline.
4. Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.
5. Analyze results and trends to prepare action plans, leverage the store’s strengths and address areas of opportunity. 
6. Plan and prepare work schedules; coordinates daily assignments and activities of associates.
7. Ensure profitability.
8. Execute strategy through planning.

Requirements:

• Leadership experience in a fast-paced retail, food service, or fuel environment
• Bachelor’s degree in business or related discipline preferred
• Availability to include all three shifts, weekends and holidays.

Experience, skills and abilities consistent with Leader of Leaders competencies:

o   Teambuilding & Inspiring Commitment

o   Mentoring

o   Managing the Customer Experience

o   Lead Change

o   Interpersonal Engagement

o   Driving Accountability

o   Talent Strategist

o   Achievement Drive & Motivation

Disclaimer: 

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  These statements are not an exhaustive list of all responsibilities, duties and skills required of the personnel so classified.