Are you committed to providing impeccable customer service? Do you rise to the challenge of solving a tough problem? Do you love to learn? If so, we want to hear from YOU.
The Home Depot, the world's largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and helpful associates. We offer comprehensive benefits for both full- and part-time positions including medical, dental, 401k, and bonus opportunities. We commit to you that we will work continuously to foster an environment that celebrates diversity, inspires growth, rewards achievement — and empower you to help your customers achieve their goals and realize their vision.
The Home Depot reported sales of $71.3 billion in 2008. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, U.S. Virgin Islands, Guam, 10 Canadian provinces, Mexico and China. We have also been recognized by FORTUNE magazine as the #1 Most Admired Specialty Retailer and the #13 Most Admired Corporations in America for 2006.
Consider joining the 300,000 orange-blooded associates that are already growing their career at The Home Depot and apply online today.
Job Description:
Assistant Store Manager
Company: The Home Depot
Job ID: 62914
Position Title: Assistant Store Manager
Working Location: AK - Fairbanks
Employment Status: Full-Time
Required Experience: 3+ years
Required Education: HS Diploma/GED
Travel Required: None
Job Description:
POSITION PURPOSE
Assistant Store Managers (ASMs) are responsible for providing Customers with a convenient and enjoyable shopping experience. They work to create an inviting shopping environment for Customers by meeting their project needs quickly and fully. They work with the Store Manager to develop strategies and objectives to drive sales and profitability. They provide leadership to Associates so that these strategies and objectives are executed successfully. Sales ASMs must analyze trends, solve problems and develop themselves and their Associates in order to maximize contribution to store success. They must also be capable of working with Associates, the Store Manager and other ASMs to accomplish goals.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
Ensuring Excellent Service for Special Orders and Installed Sales. Ensure customers are satisfied. Recruit and place Sales Associates with appropriate skills. Ensure appropriate staffing in specialty areas. Set and monitor department sales goals. Training associates to provide quality customer service.
Ensuring Excellent Customer Service for Product Sales. Ensure that customers are acknowledged, customer project needs are met, and concerns are resolved quickly. Forecast scheduling needs and ensure that store is properly stocked to meet customer demand. Ensure store events are appropriately scheduled and communicated.
Supervising Store Associates. Recruit, interview and recommend qualified candidates to Store Manager. Make recommendations to Store Manager on starting pay and pay increases over time. Motivate, coach, train, and develop associates. Communicate Home Depot and store and store objectives to associates.
Manage Areas of Responsibility. Maintain department profitability through analysis, trend identification and responding to identified problems. Coordinate merchandising maintenance for multiple departments. Follow procedures for opening and closing sales areas.
Planning. Develop and communicate store standards to associates. Develop strategy and objectives with Store Manager and ensure that they are met. Work with Operations manager to plan merchandise and signing placement and display
Other Duties: Ensure safety. Verify deposits. Follow standard operating procedures for openings and closings. Sign for petty cash, markdowns, time slips, refunds, price change take-in reports, etc.
NATURE AND SCOPE
Reports to Store Manager
Accountable for direct supervision of the work activities of others. Planning, monitoring and reviewing work of subordinates is required. This may include direct supervision of a shift or the coordination of multiple work groups. Makes recommendations concerning selection, termination, performance appraisal and professional development.
ENVIRONMENTAL JOB REQUIREMENTS
Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.
Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
18 years or older
EDUCATION REQUIRED
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
YEARS OF RELEVANT WORK EXPERIENCE - 3
PHYSICAL JOB REQUIREMENTS
Most all of the time is spent sitting in the same position or standing/walking or there is some requirement to lift or handle material or equipment of moderate weight (8-20 pounds).
ADDITIONAL QUALIFICATIONS
Ability to work a flexible, 55 hours per week schedule
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
Acts with Integrity: Role model for ethical behavior; consistent and fair in dealings with others.
Product Knowledge: Knows and effectively promotes all areas, products, services, and procedures. Drives sales and trains associates in overcoming customer objections.
Excels in Customer Service: Creates customer-focused environment; provides excellent service; sees business through eyes of our customers.
Inspires Achievement: Initiates actions to develop Associates; provides performance feedback; recognizes accomplishments.
Safety Orientation: Enforces safety policies and procedures; is a safety role model.
Delivers Results: Creates a sense of urgency; delegates appropriately; motivates self and team to accomplish objectives.
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