If you’re someone who likes to stand out from the crowd and make a positive difference, you’ll fit in at The Standard (www.standard.com). We set ourselves apart in the retirement plan business by paying attention to details as we are redefining what a retirement plan should be. If that’s your kind of challenge, you could be our kind of employee. Consider joining our team.
As the Assistant Vice President, Retirement Plans Administration you will manage the Retirement Plans Admininstration group to ensure processes, metrics and performance to customer and business requirements are established and aligned across multiple departments. In addition, you will support the acquisition, service and retention of all Retirement Plans customers to achieve target increases in premium growth and persistency, by setting and increasing targets for quality service and operational efficiency.
Primary responsibilities for this role include:
Build and manage the infrastructure of operations services and interfaces needed to meet and exceed customer expectations. Ensure end-to-end processes are aligned with customer requirements. Identify, develop and manage new business opportunities to contribute toward the accomplishment of corporate goals. Ensure relationships with customers are maintained. Partner with Sales in customer presentations and calls to represent Retirement Plans.
Implement and manage critical controls and policies for all aspects of Admin to ensure consistent processes and service. Ensure Admin processes and metrics are aligned with other departments across the division. Build controls with appropriate measurement to monitor and assure timely and accurate process reporting. Quantify and implement appropriate process improvements and technology enhancements to improve timeliness, accuracy, integrity, service standards and scalability.
Direct the development of plan administration for new products and product features.
Participate as a member of the Plan Services leadership team. Build and maintain effective and credible relationships with all peer organizations, including Sales, Business Support, SIA, Annuities, SMI, Business Development and Marketing to create a business driven, partnering environment.
Invest in and develop human capital; create a performance based, incented workforce, contribute to the implementation of strategy and policy of the Retirement Plans, reflect Corporate philosophies and stature.
To succeed in this role you will need:
Education: Degree in Business or related field, MBA preferred
Experience: Minimum of 15 years progressive experience in Retirement Plans or financial services industries with a preference of at least 7 - 10 years of progressively responsible experience in management positions. Demonstrated experience in managing a multi-functional organization and successfully partnering cross organization to achieve business. Demonstrated experience managing operations functions. Proven experience in process and quality improvement, change management and customer account management
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
If interested, please apply online at http://track.tmpservice.com/ApplyClick.aspx?id=837396-1789-572
