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Associate Customer Service Rep...


Job Summary

Johnson Controls
Milwaukee, WI
Other/Not Classified
Job Type
Full Time
Career Level
Experienced (Non-Manager)
Job Reference Code

Associate Customer Service Representative

About the Job

What you will

Under general supervision, provides customer
service support to the Product Sales Operations customers and team. Works with
the customer service and admin team to establish priorities and timely resolve
open issues. 

How you will do

1. Supports/manages the department general email
box (jciorder@jci.com), processing approximately 250 emails per day. 

2. Performs order entry for large orders and
unassigned customers, processing approximately 750 headers/2,500 lines per
month. Reviews daily order hold report/individual inbox and resolves all order
issues in a consistent and timely manner. 

3. Accurately indexes and routes documents. 

4. Performs document scanning and indexing. 

5. Manages the dept discreps box, ensuring
issues/documents are resolved and/or properly routed. 

6. Issues RMAs, debits and credits as required
for unassigned accounts. 

7. Politely and efficiently holds callers
waiting in queue/skillset for a representative. 

8. Performs dept. mail pickup and delivery. 

9. Manages the dept voice mail box, processing
or routing messages to ensure resolution. 

10. Performs back up credit card processing and
follow up when primary person is absent or unavailable. Answers credit card
inquiries or issues based on the customer channel. 

11. Performs back up emailing the factory EM
sheet when primary person is absent or unavailable. 

12. Maintains good general knowledge and
expertise of group and department functions. 

13. Performs additional duties as assigned by
Supervisor or Manager.

What we look for


• Associate degree in Administration, Business,
or Communications or a minimum of two years experience in a customer
service/contact environment. 

• Strong organizational, problem solving, and
reasoning skills. 

• Excellent telephone skills. 

• Computer proficiency required. Experience with
Microsoft Office Suite required. 

• Ability to multitask; work concurrently on
multiple computer-based systems. 

• Typing /keyboard proficiency with an emphasis
on accuracy. 

• Customer service oriented and ability to work
in a team environment. 

• Previous experience in a customer
service/contact and manufacturing environment 

• Previous indexing experience with an imaging

• Previous experience in an Automatic Call
Distribution (ACD) environment. 

• Previous experience with Outlook 

Controls is an equal employment opportunity and affirmative action employer and
all qualified applicants will receive consideration for employment without
regard to race, color, religion, sex, national origin, age, protected veteran
status, status as a qualified individual with a disability, or any other
characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an
accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.


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