You're ready to align your future with one of the world's most powerful and iconic brands. You're ready to feed off the energy and excitement of a premier player in the fast moving global financial services universe.
You're ready to Rock Your Career. At Prudential Financial (NYSE: PRU), you'll find opportunities to think both creatively and analytically. To take your career in new directions. To stretch your limits. You'll discover people who are focused, results driven, and up for a challenge. And you'll find all the support you need to maximize your abilities.
Join Prudential as we continue our momentum as a leader in growing and protecting wealth worldwide. When you Rock Your Career, you're redefining possibilities.
Prudential is an Equal Opportunity/Affirmative Action Employer and is Committed to Diversity in the Work Force.
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Associate Manager, Customer Service
Portland, ME 04107
Responsible for the daily operational performance of a customer service team. Organizes the workflow of associates to provide the most effective and efficient service in accordance with established policies and procedures. Provides guidance and counsel to associates. Ensures good customer relations. Recognizes, recommends and implements operational improvements. Ensures adherence to day-to-day application of organizational policies and procedures. Has full supervisory responsibility including hiring, performance management, coaching and development. Typically supervises staff of 20 employees.
Prudential and its affiliates, Newark, New Jersey are Equal Opportunity/Affirmative Action Employers and are committed to diversity in our workforce.
- 3-5 Years Call Center experience
- Minimum of 2 years supervisory experieince required
- Disability or FMLA Claims Experience prefered
- Ability to effectively communicate goals and objectives to associates
- Proven people development skills and experience
- Experience tracking and reporting operational metrics
- Must be able to effectively coordinate workflow
- Must be able to effectively provide feedback
- Strong organizational skills
- Project management skills
- Must demonstrate the ability to handle escalated calls and complex customer inquiries
- Proficiencey with MS Office Suite
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