Title: Application Developer
Location: Charleston, Wv

The Company:
Ticketmaster is the world's leading ticketing company, operating in 20 global markets, providing ticket sales, ticket resale services, marketing and distribution through www.ticketmaster.com one of the largest e-commerce sites on the Internet; approximately 6,500 retail outlets; and 20 worldwide call centers. Ticketmaster celebrated its 30th anniversary in 2006 and currently serves more than 9,000 clients worldwide across multiple event categories, providing exclusive ticketing services for hundreds of leading arenas, stadiums, performing arts venues, museums, and theaters. In 2006, the company sold more than 128 million tickets valued at over $7 billion on behalf of its clients. Ticketmaster is headquartered in West Hollywood, California.

Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. If you have a sense of humor, that doesn*t hurt either! At Ticketmaster, our people embrace these qualities, so if this sounds like you then please read on!

Role:
The application developer will be primarily responsible for designing and implementing Ticketmaster*s call center reporting web, IVR and database applications.

Responsibilities:
* Design, develop, support and maintain state of the art reporting, web and IVR speech recognition applications using the following technologies:
o Visual Studio .NET 3.5
o SQL 2008
o ORACLE
o MYSQL
o AJAX
o NUANCE
o JAVA
o other technologies.
* Working with the call center platform that consists of an Genesys and Aspect ACD, the Genesys voice platform, Nuance speech recognition, Kronos, eWFM, and proprietary internal databases.
* Windows and web based application development for various projects within Ticketmaster call centers as necessary
* Work closely with the call center and IVR operations to analyze their needs and provide tools to enhance and improve productivity
* Determine ways to leverage existing data sources to provide new innovative reports and applications to end users.
* User interface design and system analysis of the IVR call flow to maximize efficiency and improve consumer experience

Qualifications:
* 4 year related degree or equivalent related work experience
* 2-3 years MS SQL Server
* 2-3 years Visual Studio .Net
* C#, Java, Oracle and/or MySQL Experience a plus
* Prior IVR development, design or quality assurance experience a plus
* Strong background in object oriented application design, development and debugging
* Must have excellent organizational and communication skills
* Must be able to work on multiple projects simultaneously and possess the ability to prioritize
* Ability to analyze, interpret and troubleshoot.
* Ability to sit at a computer monitor and keyboard for extended periods of time.


Your Ticket In!
Are you ready to be a TM Rock Star? If the above description sounds like you and fits your qualifications, please apply online to staffing@ticketmaster.com

As an equal opportunity employer, Ticketmaster is committed to creating a diverse work environment for all of our team members. Thanks for your interest in Ticketmaster!