2-10 pm shift

Downtown NYC

Job Responsibilities:

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  AV Meeting, PowerPoint set-up.
  
  
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  Videoconferencing, set-up, support, maintenance.
  
  
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  Monitor the system function and performance, taking specific procedures, when required. 
  
  
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  Camera control, operation and direction.
  
  
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  Speaker, microphone and audio placement and sound evaluation, echo cancellation and noise reduction.
  
  
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  Respond to AV and VTC trouble tickets.
  
  
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  Perform first level troubleshooting and problem resolution.
  
  
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  Maintain daily logs that identify tasks, alerts and problems.
  
  
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  Request assistance from second and third tier support when appropriate.
  
  
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  Provide management with incident reports, when necessary.

Qualifications:

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  Candidate must have experience with AV/VTC equipment.
  
  
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  Knowledge of basic computer skills.
  
  
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  Must possess excellent customer services skills.