Description

Audio-Visual and Telecommunications Engineer

Digicon Corporation, established in 1985, is a full-service Information Technology Integrator and Solutions Provider to both government and commercial customers. Digicon employs approximately 300 employees throughout the Washington metropolitan area, as well as several other major cities across the nation.

We are currently in search for an AV and Telecommunications Engineer to work at our client site in Chicago, IL.  This is a full-time employee position with Digicon Corporation.

Position Description:

The Audio-Visual Telecommunications Engineer will provide support in two areas: Audio Video Services and Telephony services.  Issues and support will include but not be limited to the following:

•        For Audio Video services the candidate will provide A/V services which include, but are not limited to, audio conferencing, videoconferencing, presentation and conference room technical setup, coordination and logistical support processes as specifically directed by the Contracting Officer’s Technical Representative (“COTR”). This position involves proactive and professional interaction with the customer and the candidate should be able to work in a rapidly changing environment. Excellent Customer Service is a MUST. Candidate should have 3 to 5 years of experience using AV equipment: Mixers boards, Microphones, Media equipment and Video conferencing equipment (Polycom environment).  Should be able to troubleshoot basic connectivity and hardware issues, integrate the use of laptops and projectors in a videoconference.  Should be experienced in Microsoft office applications in correlation with media presentations and presentation conference support.

•        For Telephony Services the candidate will provide an array of support to include, but not limited to, managing and having knowledge of LAN including LAN characteristics, physical and logical typologies, Ethernet (Thicknet 10Base-T, 100BASE-T, and Token Ring) LAN cabling systems and a working knowledge of the LAN OSI model.  The candidate will work with the client Telecom Manager and Sr. NE to maintain a close liaison with the telephone companies used throughout the communication network with regard to proper operation, installation, and maintenance of lines, data phone equipment and associated terminals. The candidate will assist in programming of all soft key features to user’s lines to ensure quality and effective phone service and all wireless lines of service for the client, to include issuing Blackberries to users.  The candidate will work with the Sr. NE in being the point of contact for all issues related to desktop telephones, moves adds and changes (MAC) and have experience in Communication Manager Software (Avaya site administration software).  The candidate will serve as a point of contact in troubleshooting hardware/software issues related to the client blackberries.  The candidate will assist the Sr. NE with scheduling and management of vendor contractors when they are performing system maintenance, up-grades, and installations and perform quality assurance tests on all vendor installs and maintenance.  The candidate should be able to provide some feedback in hardware or software product analysis and recommendations for future product acquisitions to enhance the services provided.

Position Requirements:

Audio-Visual side:

•    2-3 Years Audio-Visual experience supporting high visibility meetings

•    Superior/Excellent Customer Service in Federal Government work environment, Communicate with Senior Staff personnel

•    Ability to work with complex and changing requirements; solid troubleshooting methodologies

•    Video Conferencing Technologies (Polycom Environment)

•    MS Office Applications Proficiency

Telecommunications Side:

•    2-3 years general experience in providing system administration over PBX and voicemail systems as well as general experience designing and analyzing multi-platform, multi-system voice networks. Should be familiar with Avaya, Merlin Legend, Intuit, Audix, and UNIX.

•    Working knowledge of OSI model; Common LAN technologies

Bachelor’s Degree in Computer Science or related discipline, OR equivalent experience on the job training serving as a site administrator.  Any of these certifications or the ability to obtain them is preferred: Polycom CVE, Network +, Avaya Site Administration (ASA).

All candidates must be authorized to work in the US for any employer and able to pass a background check.  No relocation assistance is available.  EOE M/F/D/V.

All candidates must be authorized to work in the US for any employer and able to pass a background check.  No relocation assistance is available. EOE M/F/D/V.

If you are interested and qualified for this exciting opportunity, please apply online at https://tbe.taleo.net/NA6/ats/careers/jobSearch.jsp?org=DIGICON&cws=1 .