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As a Fortune 200 financial services company with more than $113.5 billion in owned and managed assets, USAA is on a mission — to facilitate the financial security of our members, the men and women of the U.S. military and their families worldwide. Headquartered on a showcase campus in San Antonio, TX, USAA attributes its long-standing success to its most valuable resource, our 22,000 employees. They are the heart and soul of our member-service culture.

Recently Ranked #1 by Business Week in Customer Service, we are recognized for the superior service we provide to our members, and the exemplary work environment we provide for our employees. Everything that happens at USAA is based on our core values: Service, Loyalty, Honesty, and Integrity. These are the foundations of how we do business with our members, as well as how we treat each other.

USAA is currently seeking a talented Auto Claims Representatives for our January training class in Tampa, FL.

As a Auto Claims Representatives for USAA you will provide claims service to members/customers regarding the initial contact on all claims service events. Documents the loss, addresses immediate questions regarding the claims process and assigns the loss to the appropriate diary. Applies knowledge of coverage's to initiate and/or conclude claims as appropriate. Contributes to enterprise business goals through enterprise referrals and relationship building.

Job Duties:

• Creates auto and property loss reports, states or verifies coverage as appropriate and initiates the most effective method of damage assessment.
• Explains the claims process and responds to caller concerns. For complex losses, escalates the loss report to the appropriate area for handling.
• May adjust and conclude low complexity first party auto physical damage claims. May analyze information to establish validity of claim and settlement value.
• You must be able to attend up to 8 weeks of paid training. After training, the work schedules are designed to meet USAA's business need and you must be able to work within the hours of operation: Monday - Friday 7:00am-7:00pm and Saturdays 8:00am-4:30pm.

Minimum Requirements:

• High school diploma or equivalent.
• 2 years of customer service/sales experience or Bachelors Degree or Successful completion of military service or 1 year customer service/sales experience plus 30 hours of college credit.
• 1+ years of experience multi-tasking in a Windows operating system environment.
• 1+ years of experience frequently communicating (minimum 60% of the time) with customers by phone, e-mail and/or face to face.
• Current license or ability to obtain within a designated number of attempts (if applicable).

Preferred:

• 1+ years of experience working in a problem resolution/analytical environment.
• Contact/Call Center experience.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including a cafeteria, company store and fitness center.

Relocation assistance is not available for this position.

Qualified applicants must successfully complete a pre-employment background and drug screen.

At USAA our employees enjoy one of the best benefits packages in the business, including business casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Qualified applicants must successfully complete a pre-employment background and drug screen.