• Reviews and administratively sets-up commercial lines claims (i.e., small property contents and building claims or automobile property damage) in software tracking system and writes or revises the brief description of loss to ensure that it accurately reflects the actual circumstances.


• Confirms coverage and conducts full investigation to determine coverage and liability.


• Takes statements when necessary and works with the Underwriting, Shared Services and SIU departments


• Strong communication and customer service skills when dealing with Insured's, Claimants', Agent's and Internal Customers


• Strong letter writing skills is preferred.


• Establishes and enters claim reserve requirements and makes adjustments, as necessary, during the processing of the claims.


• Documents actual damages associated with claims and processes claim settlements within assigned authority limits.


• Maintains diary of claims processed and matches all open and closed mail to ensure proper tracking and processing of claims consistent with established guidelines and expectations.


• Performs administrative clerical tasks associated with processing claims such as establishing and maintaining files and folders and generating required correspondence.


• Alerts Unit Leader to the possibility of fraud or subrogation potential for claims being processed.

Qualifications:

• High school diploma or equivalent experience
  


• Basic understanding of insurance principles including coverages and terminology.
  


• May be required to be licensed by states in which small claims are handled.
  


• Six month to one years experience desired. 
  

We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

• 401K and Company paid pension plan


• Medical coverage


• Dental coverage


• Paid time-off


• Pay-for-Performance


• Discounts on automobile and homeowner's insurance


• Discount fitness memberships


• Flexible spending accounts


• Tuition reimbursement


• Vision care coverage


• Work/Life resources


• Credit Union membership


• Employee and Dependent life insurance


• Disability insurance


• Long-term care insurance 

Overview:

We believe strongly that commercial success can be achieved in a manner consistent with principles and ideals that bind us together as one company, that set us apart from our competitors, and that in the end will allow us to say we have succeeded commercially by doing the right thing the right way

We believe that the Company's success is inextricably linked to our employees' satisfaction and success: satisfaction that they work for an industry leader committed to improving safety, satisfaction that they work for a company that does the right thing, and satisfaction that the company will reward them for their contributions and provide opportunities for personal growth and success. 

We believe our employees take pride in knowing that they help people live safer more secure lives everyday. 

Responsibility. What's your policy?